Operations Lead - Billing, Reconciliations, & Buyouts

<h3>About Rundoo ℹ️</h3> <p>Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.</p> <p>Backed by leading investors including Battery, Bessemer and CRV, we've raised $48M across four rounds and are growing quickly: We're live in over 500 stores across the USA, Canada, and the Caribbean, and integrated with over 20 industry partners. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.</p> <p>We're looking for an <strong>Operations Lead</strong> to come own the money side of Rundoo — invoicing, billing reconciliations, and contract buyouts, start to finish.</p> <p>Here's the honest version of this job: it's part operator, part detective. ️ A lot of days you'll land on a number that doesn't <em>quite</em> add up and think "wait… why?" — and then happily go down the rabbit hole through contracts, bank feeds, Slack threads, and spreadsheets until you've got the full story. If that sounds genuinely fun to you, please keep reading.</p> <p>You'll report to our Operations Manager, work side-by-side with our small-but-mighty ops team, and partner with Finance and Sales all the time. This is a <strong>fully remote role based in the Philippines</strong>.</p> </p> <h3>What you'll actually do ️</h3> <ul> <li> <p><strong>Own invoicing</strong> — get our client invoices out accurately and on time, and make sure what we bill always matches what was signed and delivered.</p> </li> <li> <p><strong>Run billing reconciliations</strong> — match payments to invoices and to what's actually hitting our bank and card accounts, then track down anything that doesn't line up and fix it at the root, not just the surface.</p> </li> <li> <p><strong>Manage contract buyouts</strong> — keep our buyout commitments straight: verify the amounts and end dates, process the payments, and keep the tracker clean so we always know where we stand.</p> </li> <li> <p><strong>Be our resident detective</strong> — when the numbers are weird, dig until you know exactly why, then write it down clearly so the rest of the team can follow the trail.</p> </li> <li> <p><strong>Team up across Rundoo</strong> — work closely with Finance, Sales, and Client Success so billing stays clean through every handoff, renewal, and buyout.</p> </li> <li> <p><strong>Pitch in on ops</strong> — billing is the core of the role, but we're a small team, so every now and then you'll pick up something on the broader ops side: a one-off report, a tracker that needs cleaning up, a vendor question, a process that needs a second pair of hands.</p> </li> <li> <p><strong>Make it better every week</strong> — turn what you learn into simple SOPs so the recurring stuff gets faster, cleaner, and way less error-prone over time.</p> </li> </ul> <h3>What we're really looking for ☑️</h3> <ul> <li> <p><strong>You genuinely love to read and find things out.</strong> This is the big one for us. You're the person who won't let a tiny discrepancy go until you know the story behind it. </p> </li> <li> <p><strong>You sweat the details</strong> — because in billing, the little errors are the ones that snowball.</p> </li> <li> <p><strong>You're great with numbers and spreadsheets</strong> — big piles of transactions don't scare you; spotting the one that's off is kind of your thing.</p> </li> <li> <p><strong>You write clearly</strong> — you can take a messy reconciliation and explain it simply, in writing, so anyone gets it.</p> </li> <li> <p><strong>You're organized and self-driven</strong> — you can own a recurring process and keep it on track without anyone chasing you.</p> </li> <li> <p><strong>You're comfortable working remotely</strong> from the Philippines with hours that overlap our US team.</p> </li> </ul> <h3>Bonus points </h3> <ul> <li> <p>Experience in <strong>billing, accounts receivable/payable, bookkeeping, or reconciliations</strong>.</p> </li> <li> <p>You've used tools like <strong>Google Sheets, Salesforce, Brex, or QuickBooks</strong>.</p> </li> <li> <p>You've written <strong>SOPs or process docs</strong> before.</p> </li> <li> <p>You roll with a <strong>fast-moving startup</strong> where priorities shift and new puzzles pop up.</p> </li> <li> <p>You're curious about <strong>building materials, paint &amp; hardware, or SaaS/ERP</strong> — bonus, not required.</p> </li> </ul> <h3>Compensation </h3> <ul> <li> <p><strong>Base:</strong> $18,000/year</p> </li> <li> <p><strong>Quick honest note:</strong> this is a <strong>remote contractor role</strong>, so it doesn't come with the US benefits package (medical/dental/vision, 401k, etc.) — and no Philippines-mandated benefits either. We want to be upfront about that.</p> </li> <li> <p><strong>What you </strong><em><strong>do</strong></em><strong> get:</strong> a <a href="http://Libro.fm" rel="nofollow ugc noopener" target="_blank">Libro.fm</a> audiobook subscription and a monthly team dinner, usually somewhere fun in Alabang, Makati, or BGC ️</p> </li> </ul> <h3>The team you'll roll with </h3> <p>Day-to-day, you'll work closest with our small-but-mighty ops crew:</p> <ul> <li> <p><a href="https://www.linkedin.com/in/sydney-nathalie-gaspi-05a889234/" rel="nofollow ugc noopener" target="_blank"><strong>Sydney</strong></a> (Ops Manager)</p> </li> <li> <p><strong>Angie</strong> (Finance Operations Lead)</p> </li> <li> <p><a href="https://www.linkedin.com/in/pauline-margarette-villarosa-3375083b5/" rel="nofollow ugc noopener" target="_blank"><strong>Pauline</strong></a> (Finance Operations Lead)</p> </li> <li> <p><a href="https://www.linkedin.com/in/criselda-soliman-850601357/" rel="nofollow ugc noopener" target="_blank"><strong>Criselda</strong></a> (CX Operations Lead)</p> </li> </ul> <p>A few folks across Rundoo you'll get to know well:</p> <ol> <li> <p><a href="https://www.linkedin.com/in/amrit-kwatra-87066612a/" rel="nofollow ugc noopener" target="_blank">Amrit</a> (Head of Data Science)</p> </li> <li> <p><a href="https://www.linkedin.com/in/vidhanagrawal/" rel="nofollow ugc noopener" target="_blank">Vidhan</a> (Head of Product)</p> </li> <li> <p>Our Account Executives</p> </li> </ol> <h3>How the interview works </h3> <ol> <li> <p><strong>Intro Call (20 min, remote)</strong> – A get-to-know-you chat with Amanda, our founding recruiter.</p> </li> <li> <p><strong>Operations Interview (30 mins, remote) + Take-Home Assignment (remote)</strong> – A deeper conversation with our Operations Manager about how you approach detail-heavy, dig-in-and-find-out work. We’ll also send you a short take-home assignment involving a messy set of invoices/payments (or a tangled buyout) and ask you to find and explain what’s off.</p> </li> <li> <p><strong>Meet with Amanda (in person)</strong> – A chance to connect in person at BGC, Makati, or Alabang.</p> </li> <li> <p><strong>Reference check</strong></p> </li> <li> <p><strong>Offer</strong> </p> </li> </ol> <h3>About our founders </h3> <ol> <li> <p><a href="https://www.linkedin.com/in/beckman-andrew/" rel="nofollow ugc noopener" target="_blank">Andrew</a> (CTO): studied computer science &amp; humanities at Stanford, worked as a software engineer at Apple and head of engineering at Anova; danced with the SF ballet (where he met his wife)! </p> </li> <li> <p><a href="https://www.linkedin.com/in/hershey-nick/" rel="nofollow ugc noopener" target="_blank">Nick</a> (CEO): studied math &amp; computer science at Stanford; worked as a trader at Bridgewater &amp; Citadel and as a PM at Google &amp; Enigma; distantly related to the founder of the Hershey company </p> </li> </ol> <h3>How we've fundraised </h3> <p>We've raised $48m across four rounds:</p> <ol> <li> <p>A $2m pre-seed led by <a href="https://www.bvp.com/team/kent-bennett" rel="nofollow ugc noopener" target="_blank">Kent Bennett</a> at <a href="https://www.bvp.com/" rel="nofollow ugc noopener" target="_blank">Bessemer</a> with participation from Plug &amp; Play, Quiet Capital, and Sequoia.</p> </li> <li> <p>A $5m seed led by <a href="https://www.crv.com/team/caitlin-bolnick-rellas" rel="nofollow ugc noopener" target="_blank">Caitlin Bolnick Rellas</a> at <a href="https://www.crv.com/" rel="nofollow ugc noopener" target="_blank">CRV</a>.</p> </li> <li> <p>An $11m series A led again by Bessemer and CRV.</p> </li> <li> <p>A $30m series B led by <a href="https://www.battery.com" rel="nofollow ugc noopener" target="_blank">Battery.</a></p> </li> </ol>