Operations Manager, Offer Operations

<p style="min-height:1.5em">At Joko, our mission is to we help consumers save time and money when shopping online or in-store. <br /><br />Founded in Paris, Joko is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. <br /><br />From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it.<br /><br />Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. <br /><br /><strong>It’s still day 1, come build the future of shopping with us!</strong></p><p style="min-height:1.5em"></p><h3><strong>🦾 Our Offer Operations team</strong></h3><p style="min-height:1.5em">Joko helps millions of users earn cashback automatically, whether they shop online through affiliate links, activate coupons, or pay in-store with their linked bank card. Behind each of these experiences, there's an operational engine that needs to work flawlessly: transactions must be tracked, cashback must be caught, offers must be reliable, and merchants must perform as expected. When this engine breaks, users don't get paid — and trust erodes fast.</p><p style="min-height:1.5em">Offer Operations owns that engine. The team's mission is to guarantee the reliability and continuous improvement of Joko's core monetization mechanics — across affiliate tracking, coupons, card-linked bank integrations, gift cards, and merchant performance. It's a technical, data-heavy, high-stakes scope that sits right at the heart of what makes Joko's product work.</p><p style="min-height:1.5em"></p><h3><strong>🎯 What you will do</strong></h3><p style="min-height:1.5em">As an <strong>Operations Manager,</strong> your main mission is to own one of the processes that decides whether millions of Joko users actually get the cashback they're owed. You'll report to <strong>David Le Pahun</strong>, our Offer Operations Lead. The role blends four things: analysing data, designing how the process should work, solving problems with AI, technologies or in the last resort outsourcing, and managing projects.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Analyse data.</strong> You'll build the dashboards that tell you — and everyone else — whether your part of the system is healthy: how many transactions are being correctly tracked and rewarded, what's silently breaking down, whether user experience is suffering.</p></li><li><p style="min-height:1.5em"><strong>Design the process.</strong> You decide how merchants get set up on our platform: their cashback rate, which purchases qualify, how we connect to their systems. A lot of this doesn't have a playbook yet — you'll be writing a good chunk of it as you go.</p></li><li><p style="min-height:1.5em"><strong>Solve problems with technology.</strong> A merchant might be showing users a coupon that doesn't actually pay out. A batch of card purchases might not match cleanly to any merchant we track. You'll dig into why, then fix it choosing the right solution for it: automating it with AI, improving one of our internal tools (built on Retool) and if a human is required, you'll build the right playbook to outsource it.</p></li><li><p style="min-height:1.5em"><strong>Manage outsourced resources.</strong> You'll manage the outsourced team members who help you operate at scale — briefing them, training them, checking their work is actually good — while juggling several of these issues at once and deciding what matters most.</p></li><li><p style="min-height:1.5em"><strong>Partner cross-functionally.</strong> With Product &amp; Engineering when the fix is structural, and with the commercial team when it's really about a merchant relationship.</p></li></ul><p style="min-height:1.5em"></p><h3><strong>👀 Who we're looking for</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Experience:</strong> around 2–5 years of experience, ideally with exposure to Operations, Product, or a technical/data-driven environment.</p></li><li><p style="min-height:1.5em"><strong>AI-native:</strong> you genuinely believe in what AI can do, and you already use it as part of how you work — not as a buzzword, but as a real way to automate the repetitive parts of your job and move faster on the rest.</p></li><li><p style="min-height:1.5em"><strong>Ops mindset:</strong> you think in systems — monitoring → detection → investigation → resolution → prevention. You instinctively look for what can break and build safeguards so it doesn't happen again.</p></li><li><p style="min-height:1.5em"><strong>Tech acumen:</strong> you're comfortable in a technical environment — tracking, APIs, integrations — and can hold your own in a conversation with Engineering.</p></li><li><p style="min-height:1.5em"><strong>Analytical skills:</strong> you're data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions based on metrics.</p></li><li><p style="min-height:1.5em"><strong>Attention to detail:</strong> the devil is in the details, and you have a talent for spotting flaws where others don't.</p></li><li><p style="min-height:1.5em"><strong>Communication:</strong> clear written and verbal communication skills; you're not afraid to defend your decisions with demanding stakeholders (including merchants and the outsourced teams you'll be directing).</p></li><li><p style="min-height:1.5em"><strong>Education:</strong> Top-tier engineering or business school background. International experience and a double degree are a clear plus.</p></li><li><p style="min-height:1.5em"><strong>Languages:</strong> fluent in written and spoken English. Mastering French is not required.</p></li></ul><p style="min-height:1.5em"></p><h2><strong>💎 Our perks</strong></h2><p style="min-height:1.5em"><em>(Some of the benefits listed below are available to full-time positions only)</em></p><p style="min-height:1.5em">At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Flexible remote</strong> : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.</p></li><li><p style="min-height:1.5em"><strong>Work from anywhere</strong> : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year.</p></li></ul><p style="min-height:1.5em">On top of that, we offer plenty of perks:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">💸 Top-market compensation</p></li><li><p style="min-height:1.5em">📈 Equity for everyone with the chance to own a piece of what you build</p></li><li><p style="min-height:1.5em">🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills</p></li><li><p style="min-height:1.5em">🌴 Yearly offsite in amazing locations and budget for team-building events &amp; monthly in-person gatherings</p></li><li><p style="min-height:1.5em">💪 Contribution to your ClassPass subscription</p></li><li><p style="min-height:1.5em">🍼 8-week leave paid 100% for the second parent</p></li><li><p style="min-height:1.5em">…and much more, check the full list <a target="_blank" rel="noopener noreferrer nofollow" href="https://notion.so/joko/20f4ead2bfc54137b9d805bd9abbb758?pvs=4&amp;v=e2baac50c1844149a219895e0d1c2912"><strong>here</strong></a>!</p></li></ul><p style="min-height:1.5em"></p><h2><strong>🤝 Our hiring process</strong></h2><ol style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Intro call:</strong> Quick screening with the Hiring Manager or the Talent team.</p></li><li><p style="min-height:1.5em"><strong>Step 1 – Team interview (45 min):</strong> Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams).</p></li><li><p style="min-height:1.5em"><strong>Step 2 – Role-specific assessments</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>For non-engineering roles</strong>: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design).</p></li><li><p style="min-height:1.5em"><strong>For engineering roles</strong>: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool).</p></li></ul></li><li><p style="min-height:1.5em"><strong>Step 3 – Leadership interview (45 min):</strong> Conversation with a SteerCo member and a Founder.</p></li><li><p style="min-height:1.5em"><strong>References:</strong> Up to 3 calls with former colleagues or managers.</p></li></ol><p style="min-height:1.5em">☕ You may also be invited for coffee with team members to get a feel for our culture.</p><hr><p>Compensation: €41.2K – €73.4K • Offers Equity</p><ul><li> • €41.2K – €73.4K • Offers Equity</li></ul><p>Find more <a href="https://www.arbeitnow.fr/english-speaking-jobs">English Speaking Jobs in France</a> on Arbeitnow</a>