People Operations Manager

<p style="min-height:1.5em"><strong>About Us</strong></p><p style="min-height:1.5em">Lupa is building a category defining product the industry has never seen before.</p><p style="min-height:1.5em">We’re the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals’ health than ever.</p><p style="min-height:1.5em">The traction speaks for itself: one of Europe’s top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London.</p><p style="min-height:1.5em">This is a rare chance to join a rocket ship at exactly the right moment and we’re looking for exceptional people to help us fly it.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>In this role, you will:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the employee lifecycle end-to-end, from offer through to exit and ensuring every stage is handled with care, accuracy, and speed</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Build and run a best-in-class onboarding experience, managing everything from pre-employment checks and documentation through to day one and beyond</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own HR compliance; right-to-work checks, visa sponsorship administration, GDPR, employment law and keep the business clean and audit-ready at all times</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Maintain accurate employee records and HR systems, and produce the reporting the business needs to make good people decisions</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Be the first point of contact for employee and manager queries, providing clear, confident guidance on policies and processes</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Continuously improve how we do things, spotting inefficiencies, building better processes, and raising the bar on what great people operations looks like</p></li></ul><p style="min-height:1.5em"><strong>Your background looks something like:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Previous experience in an HR Manager, People Operations Manager, or HR Advisor role</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Strong understanding of employment law, HR compliance, and the operational mechanics of the employee lifecycle</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience managing right-to-work processes and, ideally, visa sponsorship administration</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Comfortable owning HR systems and maintaining the quality of employee data within them</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience in a high-growth startup or scale-up environment where you’ve had to build as well as run (nice to have)</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">CIPD qualification or equivalent hands-on experience (nice to have)</p></li></ul><p style="min-height:1.5em"><strong>As a person, you:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Take real pride in getting the details right, accuracy and thoroughness aren’t a burden to you, they’re how you work</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Build trust through consistency and reliability, people know that if you’ve said you’ll do something - it’s done</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Look for ways to improve processes rather than accepting how things have always been done</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Are proactive and solutions-focused, you don’t wait to be told something is broken before you fix it</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Are excited to work in-person from our Paddington, London HQ</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Value working with people who are kind, ambitious, and pragmatic</p></li></ul><p style="min-height:1.5em"><strong>What does success look like in 6 months?</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">HR operations are running cleanly, records are accurate, compliance is tight, and the team has full confidence in our people processes</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Onboarding is something new starters genuinely rave about, structured, warm, and seamless from offer to day one</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You’ve already improved at least two processes and the business feels the difference</p></li></ul><p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>