Premium Creator Account Manager

<h3><strong>About the Role</strong></h3> </p> <p>Playbook works with a group of high-value, long-tenured creators whose relationships predate our current processes. These accounts are complex, trust-based, and critical to the business. We need someone to own them fully — a right hand who will be trained deeply, knows every nuance, and can manage these creators at the highest level without needing to be told twice.</p> <p>This is a grind-it-out, detail-obsessed role. The right person loves being in the weeds, has no conflicting priorities, and is fully committed to this creator cohort.</p> </p> <h3><strong>What You'll Do</strong></h3> </p> <ul> <li> <p>Be the right hand to our Head of Creator Management - you will be trained by them, work with them to optimize workflows and build relationships with their portfolio of creators.</p> </li> <li> <p>Long term - manage a focused portfolio of legacy, high-touch creators who require a personalized, relationship-first approach</p> </li> <li> <p>Serve as the primary point of contact for these creators — handle inbound, proactively reach out, and anticipate their needs</p> </li> <li> <p>Shadow and be trained directly by the current relationship owner; absorb every nuance of these accounts</p> </li> <li> <p>Coordinate with internal teams (product, marketing, ops) on behalf of these creators</p> </li> <li> <p>Maintain detailed records of relationship history, preferences, and ongoing commitments</p> </li> <li> <p>Flag risks, blockers, or opportunities early — nothing should fall through the cracks</p> </li> </ul> <h3><strong>Who You Are</strong></h3> <ul> <li> <p>You are expected to be an expert on growing creator business</p> </li> <li> <p>Someone who is deeply immersed in the creator space and confident in creator monetization strategies</p> </li> <li> <p>Obsessively organized and reliable — you follow up, follow through, and don't let things slip</p> </li> <li> <p>A relationship-builder at heart — you enjoy getting to know people deeply and being genuinely useful to them</p> </li> <li> <p>Comfortable with ambiguity and able to operate independently once trained - you are a driver</p> </li> <li> <p>Someone who finds satisfaction in execution and relationship management</p> </li> <li> <p>Previous experience in account management, creator management, talent management, or a similar client-facing role</p> </li> </ul> <h3><strong>Why This Role Matters</strong></h3> <p>These creator relationships represent significant revenue and brand trust for Playbook. This hire ensures continuity, protects those relationships, and frees up senior leadership to focus on growth. This is a mission-critical role, not a support role.</p>