Product Manager (Onboarding)

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-family: verdana, geneva, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;We’re Capital on Tap 👋&lt;br&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;font-family: verdana, geneva, sans-serif; font-size: 12pt;&quot;&gt;💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren&#39;t fit for purpose, and small business owners often couldn&#39;t access what they needed. We set out to fix that.&lt;/span&gt;&lt;/p&gt; &lt;p&gt;&lt;span style=&quot;font-family: verdana, geneva, sans-serif; font-size: 12pt;&quot;&gt;Today we&#39;re a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.&amp;nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p&gt;&lt;span style=&quot;font-family: verdana, geneva, sans-serif; font-size: 12pt;&quot;&gt;1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we&#39;re profitable. We’ve done a pretty good job so far, but we’re just getting started!&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;📍 London | 🏢 3 days in office&lt;/p&gt; &lt;p&gt;&lt;strong&gt;Product at Capital on Tap 🚀&lt;/strong&gt; Our Product team sits at the heart of everything we build. We move fast, work closely with engineering, and obsess over outcomes for our customers.&lt;/p&gt; &lt;p&gt;We&#39;re growing our Product team and are seeking a Product Manager to own end-to-end onboarding journeys across Credit and Banking, for both new customers and existing customers cross-selling into new products. This means designing and optimising flows that live across our platform, from initial sign-up through to account activation.&amp;nbsp;&lt;/p&gt; &lt;p&gt;&lt;strong&gt;What you&#39;ll be doing:&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;Owning the end-to-end design and delivery of onboarding journeys across Credit and Banking, for both new and existing customers&lt;/li&gt; &lt;li&gt;Mapping the full journey including &quot;unhappy paths&quot;, where customers drop off, get flagged, or need manual intervention, and optimising for efficiency&lt;/li&gt; &lt;li&gt;Driving discovery and competitor research to identify opportunities to improve onboarding&lt;/li&gt; &lt;li&gt;Collaborating with engineers and designers to scope solutions, balancing customer experience with system architecture and compliance requirements&lt;/li&gt; &lt;li&gt;Presenting recommendations to stakeholders and driving delivery through to completion&lt;/li&gt; &lt;li&gt;Thinking longer-term about platform capabilities, building reusable, configurable components that scale across products so we&#39;re not rebuilding the same journey six times over&lt;/li&gt; &lt;li&gt;Using data and customer insight to prioritise the right problems, not just the loudest ones&lt;/li&gt; &lt;li&gt;Help Capital on Tap achieve long term strategic dominance in the SME industry&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&amp;nbsp;&lt;/p&gt; &lt;p&gt;&lt;strong&gt;Our Values &amp;amp; Culture 🌞&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;&lt;strong&gt;Just Pilot:&lt;/strong&gt; We never settle for &quot;good enough&quot;. We pilot new ideas fast, ask questions to figure it out, and scale quickly.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Why Not Today?&lt;/strong&gt; Fast is as slow as we go - speed and simplicity gives us a competitive advantage.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Be a Buddy:&lt;/strong&gt; We tap in from day one to help the team, we do the right thing even if it&#39;s hard.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Owners and Dates:&lt;/strong&gt; We don&#39;t chase people. If you own a task and agree to a date, the expectation is that it gets done.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Feedback:&lt;/strong&gt; We want our employees to flourish, so we regularly provide direct and constructive feedback.&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&amp;nbsp;&lt;/p&gt; &lt;p&gt;&lt;strong&gt;We&#39;re Looking For 🔎&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;3-5 years of experience in product management, with some experience building or improving customer onboarding flows, or an equivalent UX/flow design background&lt;/li&gt; &lt;li&gt;Comfort working across both front-end user experience and back-end system architecture&lt;/li&gt; &lt;li&gt;Either existing knowledge of financial services and compliance concepts (KYC, KYB, IDV), or direct onboarding journey optimisation experience, ideally both&lt;/li&gt; &lt;li&gt;Strong organisational skills to thrive in chaos and remain calm among the everyday pressure of workload and delivery&lt;/li&gt; &lt;li&gt;The ability to synthesise large amounts of information and distill a problem down to its essence&lt;/li&gt; &lt;li&gt;Experience partnering with Product and Engineering to communicate direction to stakeholders&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&lt;strong&gt;Bonus:&lt;/strong&gt; Experience with rewards, loyalty programmes, or subscription billing systems&lt;/p&gt; &lt;p&gt;&lt;strong&gt;Interview Process 🤝&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;&lt;strong&gt;Stage 1:&lt;/strong&gt; A quick 30-minute virtual intro with our Talent team to get to know you.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Stage 2:&lt;/strong&gt; Meet the Senior Product Manager for Onboarding for 60 minutes. We can host you in the office or meet virtually.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Stage 3:&lt;/strong&gt;&amp;nbsp; 60-90 minute Office Interview with the Director of Product and one other Product member.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Stage 4:&amp;nbsp;&lt;/strong&gt;Meet the CEO for 30 minute chat.&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&lt;strong&gt;Diversity &amp;amp; Inclusion&lt;/strong&gt; 🌈&lt;br&gt;We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.&lt;/p&gt; &lt;p&gt;&lt;strong&gt;Great Work Deserves Great Perks&lt;/strong&gt;&lt;strong&gt;&lt;br&gt;&lt;/strong&gt;We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:&lt;br&gt;🏥 Private Healthcare including dental and opticians services through Vitality&lt;br&gt;✈️ Worldwide travel insurance through Vitality&lt;br&gt;🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)&lt;br&gt;👛 Salary Sacrifice Pension Scheme up to 7% match&lt;br&gt;🚘 Octopus EV Salary Sacrifice Scheme&lt;br&gt;🏖️ 28 days holiday (plus bank holidays)&lt;br&gt;📖 Annual Learning and Wellbeing Budget&lt;br&gt;👪 Enhanced Parental Leave&lt;br&gt;🚲 Cycle to Work Scheme&lt;br&gt;🚂 Season Ticket Loan&lt;br&gt;💬 6 free therapy sessions per year&lt;br&gt;🐶 Dog Friendly Offices&lt;br&gt;🍫 Free drinks and snacks in our offices&lt;/p&gt; &lt;p&gt;Check out more of our benefits, values and mission&lt;a href=&quot;https://www.capitalontap.com/en/company/careers/&quot;&gt; here&lt;/a&gt;.&lt;/p&gt; &lt;p&gt;&amp;nbsp;&lt;/p&gt; &lt;p&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;&lt;span style=&quot;font-size: 12pt; font-family: verdana, geneva, sans-serif;&quot;&gt;Other Info&lt;br&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span style=&quot;font-size: 12pt; font-family: verdana, geneva, sans-serif;&quot;&gt;👍Check out our&amp;nbsp;&lt;a href=&quot;https://www.capitalontap.com/en/blog/posts/acing-your-interviews-with-capital-on-tap/&quot;&gt;‘Top Tips’ for interviewing.&lt;/a&gt;&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;font-size: 12pt; font-family: verdana, geneva, sans-serif;&quot;&gt;✔️Keep updated on new job opportunities by following us on &lt;a href=&quot;https://www.linkedin.com/company/capital-on-tap&quot;&gt;Linkedin&lt;/a&gt;.&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;font-size: 12pt; font-family: verdana, geneva, sans-serif;&quot;&gt;📧Email &lt;a ---------- if you have any questions.&lt;/span&gt;&lt;/p&gt; &lt;p&gt;&lt;span style=&quot;font-family: verdana, geneva, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;Excited to work here? Apply!&lt;br&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;font-family: verdana, geneva, sans-serif; font-size: 12pt;&quot;&gt;If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;<p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>