Programme Manager (Trade)

<p style="min-height:1.5em">As <strong>Programme Manager</strong>, you'll be the person who turns strategic direction into structured, trackable, real-world delivery. You won't manage the teams — but you'll shape how they work, what they work on, and whether the initiatives your Head of Operations is driving actually stick. This is a senior individual contributor role for someone who is equally at home building a project plan, designing a process, and presenting to a VP.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">You'll sit across the whole of Trade Lifecycle, partnering closely with Finance, Product, Engineering, Sales, and CRM to make sure the right things get built, rolled out, and embedded — not just kicked off.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Forget long lists, here's what you'll actually spend your time on:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Strategic programme management: </strong>own the delivery of Trade Lifecycle's most critical initiatives end to end — from scoping and planning through to execution and review</p></li><li><p style="min-height:1.5em"><strong>Tooling and systems rollout: </strong>lead the planning and delivery of tooling changes across Retention, Credit Control, and Trade Support — working closely with stakeholders to define requirements, manage timelines, and make sure the teams are set up to use new systems effectively. </p></li><li><p style="min-height:1.5em"><strong>Process design and standardisation: </strong>identify where processes are inconsistent, undocumented, or breaking down under scale — and fix them. </p></li><li><p style="min-height:1.5em"><strong>Change management and embedding: </strong>new initiatives have a habit of not sticking. You'll own the change management layer — stakeholder communication, rollout sequencing, training and adoption tracking</p></li><li><p style="min-height:1.5em"><strong>Cross-functional alignment: </strong>act as the senior point of coordination between Trade Lifecycle and Finance, Product, Engineering, Sales, and CRM.</p></li><li><p style="min-height:1.5em"><strong>Insight and performance tracking: </strong>build and maintain the reporting infrastructure that shows whether strategic initiatives are working. Own the KPI framework for transformation delivery</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Depth of experience in a programme, operations, or strategy delivery role — ideally in a high-growth tech or marketplace business.</p></li><li><p style="min-height:1.5em">Proven track record of delivering complex, cross-functional initiatives from design through to measurable outcome — not just managing the plan, but owning the result.</p></li><li><p style="min-height:1.5em">Strong project management instincts — you can hold multiple workstreams simultaneously, spot dependencies before they become blockers, and keep senior stakeholders clearly informed without overwhelming them.</p></li><li><p style="min-height:1.5em">Experience leading tooling or systems rollouts in an operational environment — you understand the change management challenge, not just the technical one.</p></li><li><p style="min-height:1.5em">Proficiency with project management tooling (e.g. Jira, Asana, Monday, or equivalent) and reporting tools (e.g. Tableau, Looker, or Sheets/Excel at an advanced level).</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>We believe great work deserves great rewards. Here's just a taste:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Competitive salary + annual bonus</p></li><li><p style="min-height:1.5em">Employee Share Programme</p></li><li><p style="min-height:1.5em">Health, well-being and learning support</p></li><li><p style="min-height:1.5em">Gym membership, Smart Tech Scheme and Cycle Scheme</p></li><li><p style="min-height:1.5em">Birthday/Special day leave</p></li><li><p style="min-height:1.5em">Buy &amp; sell holiday scheme</p></li><li><p style="min-height:1.5em">1 week's paid charity leave and much more!</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>How we'll get to know each other:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Screening call with one of our Talent Acquisition Partners</p></li><li><p style="min-height:1.5em">1st stage: interview with the hiring manager</p></li><li><p style="min-height:1.5em">2nd stage: interview with our Interim VP, Business Operations</p></li><li><p style="min-height:1.5em">Final stage: panel interview including a short analysis case study</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em">If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our </strong><a target="_blank" rel="noopener noreferrer nofollow" href="https://jobs.ashbyhq.com/checkatrade/form/register-interest"><strong><u>Registration Form</u></strong></a></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>At the moment, this role isn’t open to visa sponsorship applications.</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>About us<br /><br /></strong>We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.</p><p style="min-height:1.5em">We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.</p><p style="min-height:1.5em"></p><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>