Rankbreeze: Customer Success Manager (Tech Startup)

<img src="https://we-work-remotely.imgix.net/logos/0171/4813/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Remote <br /><strong>URL:</strong> <a href="https://rankbreeze.com/">https://rankbreeze.com/</a> </p> <h2>Role Overview:</h2> <div>We’re looking for a motivated&nbsp;<strong>Customer Success Manager</strong>&nbsp;to help our growing team scale our product support.</div> <div>&nbsp;</div> <div><strong>Monthly salary range: </strong>$2000 - $2500 USD.</div> <div>&nbsp;</div> <div>You’ll be key in supporting new &amp; existing customers with your product expertise and ensuring their property listings perform optimally.</div> <div>&nbsp;</div> <div>If you enjoy helping customers learn software products, coordinating between teams, managing timelines, and constantly improving processes, this role is for you!</div> <div>&nbsp;</div> <div>This position is ideal for someone who’s tech-savvy, thrives in fast-paced environments, and is passionate about delivering high-quality service experiences.</div> <div>&nbsp;</div> <div>This role is set as a long-term&nbsp;<strong>independent contractor&nbsp;</strong>position.</div> <div>&nbsp;</div> <h2>Key Responsibilities include, but are not limited to:</h2> <ul> <li><strong>Scalable Customer Onboarding &amp; Success:&nbsp;</strong>Guide new customers through a seamless onboarding process with our software platform, setting them up for success.</li> <li><strong>Ongoing Customer Support:&nbsp;</strong>Act as the main point of contact for customers, addressing questions about software and services as the product expert, while maintaining high customer satisfaction.</li> <li><strong>Project Coordination:</strong>&nbsp;Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate efforts between teams of writers, editors, and customers to ensure smooth execution of services.</li> <li><strong>Service Management:</strong>&nbsp;Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation.</li> <li><strong>Process Improvement:</strong>&nbsp;Identify ways to improve project workflows and service processes, contributing to overall efficiency and customer success.</li> <li><strong>Performance Monitoring:</strong>&nbsp;Regularly analyze and report on customer performance metrics, ensuring consistent improvements and identifying growth opportunities.</li> <li><strong>Smart Support Optimization</strong>: Utilize AI to enhance response efficiency without losing the personal touch that drives customer satisfaction.</li> </ul> <h2>We’re Looking For Someone Who Has/Is:</h2> <ul> <li>Minimum 1 year in customer service, ideally in a startup or technology environment.</li> <li>Familiarity with Airbnb and the vacation rental market.</li> <li>Tech-savvy, proficient in using support software and quick to learn new tools and systems.</li> <li>Forward-thinking, intuitive, and action-oriented.</li> <li>Detail-oriented, highly organized, with strong project management skills and the ability to manage multiple priorities simultaneously.</li> <li>Strong problem-solving abilities and a customer-focused mindset</li> <li>Personable with exceptional communication skills (written, verbal, and in video).</li> <li>Able to thrive in a fast-paced, demanding startup environment.</li> <li>Fluent in English.</li> </ul> <h2>This role is NOT for you if:</h2> <ul> <li>You prefer slow-paced environments or struggle to manage multiple priorities at once</li> <li>You're not a self-starter who can take initiative in line with company values.</li> <li>You are not tech-savvy or feel overwhelmed learning new tools and systems</li> <li>You are not highly organized or tend to miss details</li> <li>You are not proactive and need constant direction</li> <li>You are not genuinely interested in customer success or the vacation rental space</li> <li>You struggle with clear, professional communication across written, verbal, and video formats</li> <li>You’re not willing to go the extra mile to win</li> <li>You’re comfortable with the status quo and prefer not to challenge or improve existing systems.</li> </ul> <h2>Why Rankbreeze?</h2> <ul> <li>Be part of a growing Canadian tech company with a global reach.</li> <li>Work in a flexible, remote environment.</li> <li>Enjoy continuous opportunities for professional growth.</li> </ul> <h2>Benefits of Joining Our Team</h2> <ul> <li>Growth opportunities</li> <li>Remote work environment</li> <li>Collaborative and fun team</li> <li>Public holidays off</li> <li>Vacation accommodation benefits</li> </ul> <h2>How to Apply:</h2> <ol> <li>Apply directly through our job board linked here: <a href="https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Tech_Startup)">https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Tech_Startup)</a></li> <li>Answer all the questions within the job posting. Include a link to your LinkedIn page, and the word “banana” as part of your response in a fun &amp; unique way. This helps us understand that you’ve read this section before applying.</li> <li>Submit your resume, a cover letter explaining your interest and suitability for the role, and any relevant work samples or references.</li> <li>Submit pre-interview answers here:&nbsp;<a href="https://www.videoask.com/fcw4rxyq4">https://www.videoask.com/fcw4rxyq4&nbsp;</a></li> </ol> <div>We’d love to hear from you! Join Rankbreeze and help our team unlock their full potential.</div> <p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/rankbreeze-customer-success-manager-tech-startup-1">https://weworkremotely.com/remote-jobs/rankbreeze-customer-success-manager-tech-startup-1</a></p>