Recepcionist / Customer Service Axel Hotel Berlin

<p><strong>About Us</strong></p> <p>Axel Hotels is a pioneering and inclusive hotel chain aimed at the LGBTIQ+ community, internationally recognized for its innovative approach to the sector. We believe in diversity and progress, and we are in an exciting phase of expansion.</p> <p>The opening of the Axel Hotel Barcelona in 2003 marked the beginning of a project that is currently undergoing rapid expansion, with 10 hotels currently in the portfolio and three planned for the coming months: Bilbao recently opened, Valencia in 2025, and Porto in 2026.</p> <p><strong>What are we looking for?</strong></p> <p>At Axel Hotels, we are recruiting a <strong>Receptionist</strong> to join our hotel in <strong>Berlin.</strong></p> <p>If you are tenacious, responsible, healthily ambitious, and motivated, we would love for you to grow with us.</p> <p><strong>Mission:</strong></p> <p>To promote maximum guest satisfaction and well-being while staying at the hotel by adhering to department and hotel standards and procedures, while simultaneously generating business by actively promoting both upselling and cross-selling within the hotel and outside of the hotel at other Axel hotels.</p> <p><strong>Duties:</strong></p> <p>·Check-in/out</p> <p>·Responsible for shift management</p> <p>·Customer service</p> <p>·Reservations management</p> <p>·Availability to work rotating shifts.</p> <p><strong>Skills and Competencies:</strong></p> <p>· Customer service.</p> <p>· Empathy and kindness.</p> <p>· Effective verbal and nonverbal communication.</p> <p>· Managing agendas and reservations.</p> <p>· Multitasking.</p> <p>· Document organization.</p> <p>· Conflict management.</p> <p>· Quick decision-making.</p> <p>· Punctuality.</p> <p>· Impeccable personal appearance.</p> <p>· Discretion and confidentiality.</p> <p><strong>Requirements:</strong></p> <p>· Minimum of 2 years' experience as a receptionist in a similar hotel category.</p> <p>· Advanced English and German are essential.</p> <p>· Other languages ​​are highly valued.</p> <p>· Experience with the Tesipro / Ulyses Cloud system is a plus.</p> <p><strong>Offered:</strong></p> <p>• Real opportunities for advancement within the company.</p> <p>• Future geographical mobility within hotels within the chain and/or new projects.</p> <p>• Opportunity to be part of a diverse and committed team.</p> <p>• Inclusive and respectful work environment.</p> <p>Find <a href="https://www.arbeitnow.com/">Jobs in Germany</a> on Arbeitnow</a>