Seller Support Specialist

<h1><strong>About Motorway</strong></h1><p style="min-height:1.5em">Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.</p><p style="min-height:1.5em">This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.</p><p style="min-height:1.5em"><strong>And here's where you come in</strong></p><p style="min-height:1.5em">We're looking for talented folks to join our Customer Experience team – the heart and soul of</p><p style="min-height:1.5em">Motorway. As a Customer Experience Specialist, you'll be the friendly voice and expert guide</p><p style="min-height:1.5em">for our customers, making sure they have a smooth and enjoyable journey with us.</p><p style="min-height:1.5em">What makes us different</p><p style="min-height:1.5em">We're not your typical call centre. No rigid scripts or endless queues here. We're using tech</p><p style="min-height:1.5em">to shake up the car industry. We're empowering buyers and sellers to get the best deals.</p><p style="min-height:1.5em">And we're building a team of passionate people who are excited to be part of something truly</p><p style="min-height:1.5em">innovative. Here's what that means for you:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Impactful Work: You're not just answering calls; you're guiding customers through</p></li></ul><p style="min-height:1.5em">our cutting-edge online platform, using your skills to solve real problems and make</p><p style="min-height:1.5em">their car selling experience amazing.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">AI-Powered Technology: We use the latest AI tools, so you can give customers a</p></li></ul><p style="min-height:1.5em">seamless and efficient experience. Say goodbye to clunky systems!</p><p style="min-height:1.5em">Tangible Results: Every day, you'll directly help people navigate the car selling</p><p style="min-height:1.5em">process, making sure they get the best deal and avoid the stress of traditional</p><p style="min-height:1.5em">methods.</p><p style="min-height:1.5em">What you'll be doing</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Building genuine connections: Chatting with car sellers and dealers, answering</p></li></ul><p style="min-height:1.5em">their questions, and building trust.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Finding creative solutions: Using your initiative and problem-solving skills to tackle</p></li></ul><p style="min-height:1.5em">any challenges.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Mastering our systems: Becoming a whiz with our CRM systems, ensuring data</p></li></ul><p style="min-height:1.5em">accuracy and efficiency.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Putting customers first: Always championing the customer and looking for ways to</p></li></ul><p style="min-height:1.5em">make their experience even better.</p><p style="min-height:1.5em">About you</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You genuinely enjoy helping people and have a knack for building rapport.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You're a natural communicator, whether it's on the phone, via email, or through chat.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You're detail-oriented and take pride in your work.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You're a quick learner and enjoy solving problems.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You thrive in a collaborative environment.</p></li></ul><p style="min-height:1.5em">We offer a fantastic range of benefits to help you thrive</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">£26,000 starting salary plus commission</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Great work-life balance with standard shifts from 8:45am to 5:30pm</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Sea fronted office location with regular social events, office drinks, weekly massages</p></li></ul><p style="min-height:1.5em">and free snacks to keep you going!</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Flexibility to work from home 1 day per week to help nail that work life balance</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Stock options so you can share in Motorway’s growth and future success</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Pension scheme to plan for your future with our provider NEST</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Opt-in comprehensive health insurance through BUPA including fitness discounts</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Cycle to work scheme - save big ££ on a new bike and accessories</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">One paid volunteering day a year for you to use as you wish</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Generous parental benefits including 6 months full paid maternity leave, 4 weeks</p></li></ul><p style="min-height:1.5em">paternity leave and workplace nursery scheme</p><p style="min-height:1.5em">... and much more!</p><p style="min-height:1.5em">Our interview process</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Initial Call (30 mins): A casual chat to discuss your experience and learn more</p></li></ul><p style="min-height:1.5em">about Motorway.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a</p></li></ul><p style="min-height:1.5em">skills-based assessment, which may include a role-playing exercise.</p><p style="min-height:1.5em">We'll get back to you within a week business days of each interview stage. You can chat with</p><p style="min-height:1.5em">a talent partner throughout the process if you have any questions or need anything at all.</p><h2>BENEFITS</h2><p style="min-height:1.5em">We've got your back, in life's biggest moments and the everyday ones too.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Competitive salary</p></li><li><p style="min-height:1.5em">Equity scheme - we all share in Motorway's success</p></li><li><p style="min-height:1.5em">25 days holiday</p></li><li><p style="min-height:1.5em">Sea-front office with bi-weekly massages and free snacks</p></li><li><p style="min-height:1.5em">Private medical insurance via BUPA</p></li><li><p style="min-height:1.5em">Life assurance</p></li><li><p style="min-height:1.5em">Pension scheme (we contribute 5%)</p></li><li><p style="min-height:1.5em">Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)</p></li><li><p style="min-height:1.5em">24/7 Employee Assistance Programme</p></li><li><p style="min-height:1.5em">EV leasing scheme</p></li><li><p style="min-height:1.5em">Cycle to work scheme</p></li><li><p style="min-height:1.5em">Nursery salary sacrifice scheme</p></li><li><p style="min-height:1.5em">1 paid volunteering day a year</p></li></ul><hr><p>Compensation: £25.5K</p><ul><li> • Starting Salary £25.5K</li></ul><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>