Senior AI Engineer (Forward-Deployed)

<div>At Brevo, we’re not just building a CRM. With our technology, <b>we’re helping millions of organizations build lasting relationships with their customers.</b></div><div><br></div><div>From emails and SMS to WhatsApp, Chat, and Marketing Automation, <b>our tools are intuitive, powerful, and built to scale with every ambition.</b> We give businesses a clear view of the customer journey, so they can focus on what matters: connection.</div><div><br></div><div>As a <b>certified B Corp</b>, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.</div><div><br></div><div>Today, more than <b>500,000 businesses</b> across <b>180 countries</b>—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our <b>reliable technology</b> and <b>75+ integrations</b> help them create <b>unparalleled customer experiences,</b> without the usual tech headaches.</div><div><br></div><div>We recently exceeded 200m ARR and reached a major milestone by <b>becoming a Unicorn</b>, backed by strong growth and global expansion - and we’re just getting started!</div><div><br></div><p>Brevo is transforming all of its operations to become AI native : from customer support to RevOps, including both analytical and operational data consumption. The AI Ops team drives this transformation: it builds and operates AI agents, applications, and the associated tooling, in production.</p> <p>We're looking for a software engineer who can accelerate the rollout of AI Ops initiatives: pragmatic, end-to-end autonomous (from agent code through to DevOps and deployment), and able to hold a whole-system view, not just their own piece of it.</p> <p><strong>Why join us ?&nbsp;</strong></p> <ul> <li><strong>A rare, AI-native playground: </strong>make a profitable scale-up's operations AI-native, with agents in production and visible weekly impact, backed by best-in-class tools (Claude, internal agentic tooling, dedicated observability) and an AI-assisted engineering culture.</li> <li><strong>Real autonomy: </strong>define problems with business teams, own solutions through to production.</li> </ul><br><strong>Your Impact at Brevo:</strong><br><div> <li> <p>Design, build, and operate AI agents in production (multi-agent architecture: pre-processing, deterministic routing, SOP-driven agents).</p> </li> <li> <p>Ship fast and often: daily iterations driven by real bugs and tickets from production, not by R&amp;D.</p> </li> <li> <p>Deploy and operate autonomously: CI/CD, sandbox/production environments, deployment scripts, monitoring and agent observability (Langfuse).</p> </li> <li> <p>Design agent evaluations: evals, LLM-as-judge, fixed-context replay, regression tests.</p> </li> <li> <p>Integrate internal data to build relevant context accurately and in a controlled way (context engineering).</p> </li> <li> <p>Discover needs directly with business teams (CX, RevOps, Data), hand agents over in forward-deployed-engineer mode, and contribute to the architectural vision of the agent platform.</p> </li> </div><br><strong>Who you are:</strong><br> <li>5+ years shipping and running production systems, with production-grade code and a real sense of urgency.</li> <li> <p>Whole-system thinker: you challenge architecture decisions and weigh the business impact of technical choices.</p> </li> <li> <p>Comfortable with ambiguity: you turn a fuzzy problem into a shipped solution without a pre-written spec.</p> </li> <li> <p>DevOps-fluent: own deployment end-to-end, infra-as-code, debug network environments (VPN, proxies).</p> </li> <li> <p>Agents &amp; LLMs : Hands-on experience shipping agents to production (frameworks such as ADK, LangChain, etc.), applied prompt engineering, evaluation.</p> </li> <li> <p>Hands-on experience shipping agents to production (ADK, LangChain, or similar), with applied prompt engineering and evaluation.</p> </li> <li> <p>You build with AI daily (Claude Code, Cursor, or equivalent) — not just building agents.</p> </li> <li> <p>Fluent in French and English.</p> </li> <p><strong>Nice to have:</strong></p> <li> <p>ADK v2 (Google Agent Development Kit) and the A2A protocol.</p> </li> <li> <p>Langfuse or an equivalent LLM observability tool.</p> </li> <li> <p>LLM cost optimization at scale (caching, routing, model selection).</p> </li> <br><strong>Our candidate journey:</strong><br><div> <li>30 min call with Talent Acquisition</li> <li>Technical assessment</li> <li>Vision &amp; systems interview with the Chief Data and AI Officer</li> <li>Team meet-and-greet</li> </div><br><strong>Why people love working at Brevo:</strong><br><div> <li style="list-style-type: revert;"><strong>A place to grow, together :</strong>&nbsp;Join an international team in a bright, collaborative office located in a vibrant neighborhood.</li> <li style="list-style-type: revert;"><strong>Practical perks for everyday balance:</strong>&nbsp;RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€<a rel="noopener noreferrer" href="http://12.0.0.50/day)">12.50/day)</a>.</li> <li style="list-style-type: revert;"><strong>Learning, every step of the way:</strong>&nbsp;Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.</li> <li style="list-style-type: revert;"><strong>Flexible for life :</strong>&nbsp;A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.</li> <li style="list-style-type: revert;"><strong>Wellbeing that works :</strong>&nbsp;Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform</li> <li style="list-style-type: revert;"><strong>A culture that cares :</strong>&nbsp;From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.</li> </div><div>Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.</div><div><br></div><div><br></div><p>Find <a href="https://www.arbeitnow.fr">Jobs in France</a> on Arbeitnow</a>