Senior AI Solutions Engineer (Python & AWS Bedrock)

<p><b>Join Our Team</b></p> <p>Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.</p> <p>As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.</p> <p>We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.</p> <h3>About the Role</h3> <p>We are looking for an experienced <strong>AI Solutions Engineer</strong> to help build an AI-powered IT Help Desk Automation platform using AWS Bedrock and modern serverless technologies.</p> <p>This role focuses on designing intelligent automation workflows that leverage AI agents to streamline IT operations, including ticket triage, request routing, and identity/access management automation across enterprise systems.</p> <p>The ideal candidate combines strong Python development skills with hands-on experience building AI-powered applications using AWS Bedrock and modern AWS serverless services.</p> <h3>Key Responsibilities:</h3> <ul> <li>Design and develop AI-powered automation solutions using AWS Bedrock.</li> <li>Build and orchestrate AI agents capable of handling IT help desk workflows.</li> <li>Develop integrations with enterprise platforms using REST APIs.</li> <li>Implement automation for ticket triage, routing, and access request workflows.</li> <li>Build serverless applications using AWS Lambda and Step Functions.</li> <li>Integrate AI workflows with KACE, Okta, Azure AD, and similar enterprise platforms.</li> <li>Design secure, scalable, and maintainable cloud-native solutions.</li> <li>Collaborate with engineering teams to continuously improve AI agent performance.</li> <li>Participate in architecture discussions and technical decision-making.</li> </ul> <h3>Requirements:</h3> <ul> <li>5+ years of software engineering experience.</li> <li>Strong Python development experience.</li> <li>Hands-on experience with AWS cloud services.</li> <li>Experience building cloud-native applications.</li> <li>Experience integrating enterprise systems using REST APIs.</li> <li>Strong problem-solving skills.</li> <li>Experience working in Agile environments.</li> <li>Strong English communication skills.</li> </ul> <h3>Must Have:</h3> <li>Strong Python development experience.</li> <li>Hands-on experience with AWS Bedrock.</li> <li>Experience building AI Agents.</li> <li>Experience with: <ul> <li>Bedrock Agents</li> <li>Action Groups</li> <li>Guardrails</li> <li>Experience developing serverless applications using: <ul> <li>AWS Lambda</li> <li>AWS Step Functions</li> <li>Experience integrating enterprise systems through REST APIs.</li> <li>Experience with identity and access management integrations.</li> <li>Experience designing scalable cloud-native architectures.</li> <li>Strong understanding of Generative AI application development.</li> </ul> </li> </ul> </li> <h3>Nice to Have:</h3> <li>Experience integrating with: <ul> <li>Okta</li> <li>Azure Active Directory (Azure AD)</li> <li>KACE</li> <li>Experience with enterprise ITSM platforms.</li> <li>Experience with authentication and identity management.</li> <li>Experience with Amazon API Gateway.</li> <li>Experience with EventBridge or SQS.</li> <li>Experience with Infrastructure as Code.</li> <li>Experience with prompt engineering.</li> <li>Experience optimizing AI agent workflows.</li> </ul> </li> <h3>Compensation</h3> <h3>Additional Information</h3> <p><b>Benefits &amp; Perks:</b></p> <p>Home office;</p> <p>Competitive compensation based on experience;</p> <p>Career plans to allow for extensive growth in the company;</p> <p>International Projects;</p> <p>Oowlish English Program (Technical and Conversational);</p> <p>Oowlish Fitness with Total Pass;</p> <p>Games and Competitions;</p> <p><b>You can also apply here:</b></p> <p>Website: https://www.oowlish.com/work-with-us/</p> <p>LinkedIn: https://www.linkedin.com/company/oowlish/jobs/</p> <p>Instagram: https://www.instagram.com/oowlishtechnology/</p>