Senior Customer Relationship Manager (R-19677)

<div><strong style="font-size: 18px;">Shape the Future with Dun &amp; Bradstreet</strong></div> <div><span style="font-size: 16px;">At Dun &amp; Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at&nbsp;</span><a href="http://dnb.com/careers" style="font-size: 16px;">dnb.com/careers</a><span style="font-size: 16px;">.</span></div><div><br></div><div> <div aria-hidden="true"> <p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">The Customer Relationship team is accountable for retaining existing business and driving sales growth through client adoption of Company products and services.&nbsp;</span><span style="font-family: Arial, sans-serif;">Clients include media agencies, platforms, direct brands, and other AdTech vendors.&nbsp;</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">They specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.</span></p> </div> </div> <div data-automation-id="decorationWrapper" id="503f8499cd134d279d7a25f0f95b4cdf"> <div> <div data-automation-widget="richTextArea" data-automation-metadata-id="56$309310" data-uxi-form-item-child-list-index="2" title="" id="503f8499cd134d279d7a25f0f95b4cdf-7150cd192825f912"> <div> <div> <div data-automation-id="richTextEditor" data-metadata-id="56$309310" data-uxi-widget-editable="false"> <div data-automation-id="richTextContent"> <div>&nbsp;</div> </div> </div> </div> </div> </div> </div> </div><br><strong>Essential Key Responsibilities</strong><br><div> <ul data-pm-slice="3 1 []"> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Serves as the primary post-sale point of contact to top‑tier or highly complex accounts, working with full autonomy, navigating multiple buying centers, senior client leadership, and cross‑market or cross-platform strategies.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Lead high‑stakes, executive‑level conversations and negotiations, influencing senior client leadership to advance partnership priorities.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Delivers significant revenue expansion across strategic, high-value accounts.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Represent client perspectives to influence product positioning and roadmap adoption.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Additional duties as assigned.</span></li> <p>&nbsp;</p> </ul></div><br><strong>Essential Skills and/or Certifications</strong><br><div> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Minimum of eight (8) years in a post-sale client management experience leading a portfolio of high touch enterprise and/or strategic accounts</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Proven experience in digital advertising, audience data, AdTech, or media sales.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Executive relationship mastery, with the ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Strong strategic thinking and planning. Ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">High‑level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Advanced communication and negotiation skills, delivering clear, persuasive recommendations and navigating high‑stakes conversations with confidence.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Analytical and insights‑driven thinking, using data and client feedback to shape strategic recommendations and influence product roadmap decisions.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Leadership and mentoring capability, fostering skill development, elevating team standards, and modeling best‑in‑class account management practices.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Cross‑functional collaboration, aligning Sales, Product, and operational teams to execute cohesive strategies and support complex client needs.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Proficiency in Microsoft Office Suite skills.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.</span></li> <li style="margin-right: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-left: 0px;"><span style="font-size: 11.0pt; font-family: Arial, sans-serif;">Where applicable, fluency in English and languages relevant to the working market.</span></li> </ul></div><div>All Dun &amp; Bradstreet job postings can be found at <a href="https://jobs.lever.co/dnb">https://jobs.lever.co/dnb</a>. 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