Senior eCommerce Acceleration Manager - Hybrid

<p><strong>Join Luzern eCommerce: Powering the World’s Most Ambitious Brands</strong></p> <p>Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like <strong>On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands and Philips</strong> to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms.</p> <p>Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it.</p> <p>Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history!</p> <p><strong>About the Role</strong></p> <p>We are looking for an experienced Senior eCommerce professional who possesses a strong drive for results and has a passion for customer success.</p> <h2>Tasks</h2> <p><strong>What</strong> <strong>You’ll</strong> <strong>Be Doing</strong></p> <ul> <li>You will be the primary point of contact for high value clients, to manage, develop &#x26; enhance client relationships with key accounts.</li> <li>You will lead account managers as a senior member of the eCommerce Acceleration team. You will guide and support your direct reports with best practices, process improvements and excellence in execution on behalf of their clients.</li> <li>You will develop an understanding of client strategy, key stakeholders involved &#x26; identify new opportunities within key accounts aligned with client &#x26; internal goals.</li> <li>You will oversee day-to-day activities &#x26; working with account managers to ensure successful execution of client’s marketplace and D2C objectives.</li> <li>You will provide insightful input to your manager and the Senior Leadership Team to aid in strategic decision making.</li> <li>You’ll successfully prioritise the needs of multiple clients in a manner that balances their needs and internal priorities.</li> <li>You will ensure that sales targets are met across your accounts, proactively identifying risks and opportunities to drive performance and report on any issues that may impact overall sales performance.</li> <li>You’ll support eCommerce Acceleration Managers in owning the full end-to-end eCommerce Process for key accounts – Managing of Marketplace &#x26; D2C Content &#x26; Pricing, Order Processing, Inventory Management and Customer Service.</li> <li>You will manage &#x26; collaborate with eCommerce Operations &#x26; Marketing teams to ensure the successful &#x26; efficient delivery of promotional campaigns &#x26; new product launches.</li> <li>You will work closely with internal teams to facilitate cross learning’s between other eCommerce Acceleration Managers &#x26; Executives.</li> <li>You will build trusted relationships with key stakeholders and executive sponsors.</li> </ul> <h2>Requirements</h2> <p><strong>What You Bring to the Role</strong></p> <ul> <li>You will have a minimum 5 years of Account Management at a senior level with strong industry experience</li> <li>Excellent leadership/management skills and superb oral and written communication, with seasoned presentation skills</li> <li>You will have achieved a Bachelor’s Degree in Business/Marketing/Sciences</li> <li>You are a highly motivated &#x26; ambitious individual with a desire to do what it takes to succeed in this role</li> <li>You will have the ability to operate at a strategic level, yet remain close enough to the details to add value to clients and be a real support to your team</li> <li>You have strong attention to detail &#x26; ability to manage &#x26; prioritise multiple client requirements</li> <li>You have the ability to effectively delegate tasks to the internal teams &#x26; manage client expectations</li> <li>You possess &#x26; can demonstrate strong interpersonal and communication skills</li> <li>You have strong analytical skill set &#x26; ability to effectively evaluate data and generate insightful output - MS Office skills are essential</li> </ul> <p><strong>Desirable</strong></p> <ul> <li>Experience selling on Marketplaces such as Amazon/eBay</li> <li>D2C eCommerce experience</li> <li>Amazon Vendor management experience</li> <li>Experience with Amazon Marketing</li> </ul> <h2>Benefits</h2> <p><strong>What We Offer</strong></p> <ul> <li><strong>Competitive Compensation:</strong> Attractive salary package with benefits.</li> <li><strong>Work-Life Balance:</strong> Competitive annual leave and flexible working arrangements.</li> <li><strong>Growth Opportunities:</strong> Access to learning and development programs to enhance your skills.</li> <li><strong>Culture and Environment:</strong> A fun, inclusive, and collaborative workplace.</li> <li><strong>Wellbeing Support:</strong> Access to an Employee Assistance Programme (EAP).</li> <li><strong>Quarterly Social Events:</strong> Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.</li> </ul> <p>We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.</p> <p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>