Senior Experience Manager – all genders welcome!

<br><strong>Die Rolle</strong><p><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Du hast Lust, die Zukunft des Golfsports mitzugestalten? Dann komm in unser Team! Gemeinsam mit über 85 passionierten Mitarbeitenden sind wir fest entschlossen, die Golfbranche zu revolutionieren. Wir suchen zum nächstmöglichen Zeitpunkt eine/n motivierte/n Senior Experience Manager (m/w/d), bereit, Teil unseres Unternehmens in einem dynamischen und innovativen Umfeld zu werden. In dieser Rolle gestaltest du das gesamte Markenerlebnis rund um unsere Produkte über alle Touchpoints hinweg, von der Website über das Unboxing bis zur Produktpräsentation im Handel. Du etablierst moderne Tools und AI-gestützte Prozesse und entwickelst die Experience kontinuierlich weiter, eigenständig, datengetrieben und mit echtem Gestaltungsanspruch. Ready to embrace your Vice?</span></p></p><br><strong>Dein Fairway</strong><p><p style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:underline;">Omnichannel Experience</span></p><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:3.299999999999997pt;padding-left:3.25pt;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Optimierung der B2B Client Experience entlang des gesamten Order-Prozesses</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:3.299999999999997pt;padding-left:3.25pt;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Sicherstellung einer konsistenten Experience über alle relevanten Touchpoints gemeinsam mit den Fachbereichen</span></p></li></ul><p style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:underline;">Experience Design &amp; Trade Marketing</span></p><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:3.299999999999997pt;padding-left:3.25pt;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Weiterentwicklung der Unboxing Experience: Verpackung, Beileger, Paket-Inhalte</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:3.299999999999997pt;padding-left:3.25pt;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Zusammenarbeit mit CRM zu Angebotsflyern, Aktionen und regionalen Kampagnen im Paket</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:3.299999999999997pt;padding-left:3.25pt;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Mitgestaltung der Produktpräsentation im Handel (Displays, POS-Erlebnis)</span></p></li></ul><p style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:underline;">Insights &amp; kontinuierliche Optimierung</span></p><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:3.299999999999997pt;padding-left:3.25pt;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Nach Produkt-Launches: Analyse der Top-Kundenanfragen und Ableitung konkreter Maßnahmen gemeinsam mit UI/UX und dem Website-Team (z. B. FAQ-Inhalte direkt auf die Produktseite)</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:3.299999999999997pt;padding-left:3.25pt;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Systematisches Zurückspielen von Kundenfeedback aus Calls und Tickets an das Produkt-Team</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:3.299999999999997pt;padding-left:3.25pt;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Aufbau eines CX-Reportings: Customer Satisfaction (CSAT/NPS), Response Times, First Contact Resolution, Conversion aus Support-Kontakten</span></p></li></ul><p style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:underline;">Cross-funktionale Schnittstellen</span></p><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:3.299999999999997pt;padding-left:3.25pt;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Enge Zusammenarbeit mit Marketing, CRM, UI/UX, Produkt und Sales – mit klarer Abgrenzung, aber ohne Silodenken</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:3.299999999999997pt;padding-left:3.25pt;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Du orchestrierst, statt zu verwalten: Impulse aus der Experience landen dort, wo sie Wirkung entfalten</span></p></li></ul></p><br><strong>Deine Scorecard</strong><p><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Mehrjährige Berufserfahrung (5+ Jahre) in Experience-, Brand- oder E-Commerce-/DTC-nahen Rollen, idealerweise im Consumer-Brand-Umfeld</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Starkes konzeptionelles und strategisches Denken – gepaart mit Hands-on-Mentalität</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Hohe Affinität zu modernen Tools: CRM-Systeme, Ticketing-Plattformen, AI-Lösungen im Customer Service</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Ausgeprägte analytische Fähigkeiten und Erfahrung mit CX-KPIs und Reporting</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Exzellente Kommunikationsfähigkeiten und Stakeholder-Management über Abteilungsgrenzen hinweg</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Eigenständige, proaktive Arbeitsweise mit hohem Qualitätsanspruch</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Begeisterung für Golf ist ein Plus, aber kein Muss</span></p></li></ul></p><br><strong>Unser Clubhouse</strong><p><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;background-color:#ffffff;margin-top:14pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Wir fördern Vielfalt und Innovation</span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> – Unser kunterbuntes Team setzt sich aus Menschen unterschiedlichster Herkunft und verschiedenen Blickwinkeln zusammen, alle vereint durch eine frische, mutige Idee.</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Übernehme Verantwortung ab Tag eins</span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> – Bei uns spielt jede/r Einzelne eine wichtige Rolle dabei, Vice Golf voranzutreiben und unserer Vision so ein Stück näher zu kommen.</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Passe deine Arbeitszeiten deinem Leben an </span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">– Bleib flexibel mit unseren individuellen Arbeitszeiten und Homeoffice Optionen.</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Wachse gemeinsam mit uns </span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">– Deine persönliche Weiterentwicklung ist uns wichtig, daher erwartet dich bei uns neben regelmäßigem Performance Feedback auch ein jährliches Weiterentwicklungs-Budget.</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Brich aus der Routine aus </span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">- Du hast die Möglichkeit, aus EU-Ländern deiner Wahl für insgesamt zwei Wochen pro Jahr remote zu arbeiten</span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">.</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Bleibe aktiv </span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">– Dein Wohlbefinden ist uns wichtig, daher subventionieren wir EGYM Wellpass, sodass du für nur 30 € pro Monat trainieren kannst.</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Guad‘n!</span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> – Unser Foodji versorgt dich im Office mit einer abwechslungsreichen Auswahl an frischen Mahlzeiten und Snacks.</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Wir sorgen für Deine (ferne) Zukunft</span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> – Auch wenn der Ruhestand noch in weiter Zukunft scheint, wir bieten dir eine optionale betriebliche Altersvorsorge an.</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Work hard play hard </span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">– perfektioniere dein Golfspiel und verfeinere deinen Schwung auf dem Golfsimulator und Putting Green in unserem Office.</span></p></li><li style="list-style-type:disc;font-size:10pt;font-family:'Noto Sans Symbols', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Open Bar </span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">–</span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;"> </span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">genieße Afterwork-Drinks auf unserer Dachterrasse mit bestem Blick auf die Alpen.</span></p></li></ul></p><p>Find <a href="https://www.arbeitnow.com">Jobs in Germany</a> on Arbeitnow</a>