(Senior) IT Operations Engineer (w/m/x/d)

<h2>Join the ride!</h2> <p>Our Team IT Operations keeps our entire ecosystem running smoothly and takes care of our internal infrastructure that powers our daily operations.</p> <p>To take our internal systems, identity management, and security posture to the next level, we are looking for a versatile and growth-minded (Senior) IT Operations Engineer (w/m/x/d) to join our team in Berlin. Reporting directly to our Head of IT Operations &#x26; Security, you won't just be closing tickets - you will own, build, and secure our internal tech landscape.</p> <h2>Your Responsibility</h2> <ul> <li><strong>Identity &#x26; Access Management:</strong> Own, manage, and continuously scale our identity and access infrastructure, primarily through Okta (SSO, SCIM, MFA, and lifecycle management).</li> <li><strong>MDM &#x26; Fleet Management:</strong> Administer and maintain our modern MDM solutions, Iru for Apple devices and Intune for Windows, leading the device lifecycle management across our entire fleet.</li> <li><strong>Smart Software Integrations:</strong> Act as the primary technical contact for external software providers. You will lead onboarding processes, talk to vendors, and implement seamless software integrations.</li> <li><strong>Advanced Problem Solving:</strong> Troubleshoot complex software and hardware issues. While you will occasionally handle hardware tasks, your main focus will be tackling the harder, more complex software tickets.</li> <li><strong>Security &#x26; Digital Compliance:</strong> Drive improvements to our IT security posture. You will maintain and update our internal tools to align with shifting legal and compliance requirements, ensuring a bulletproof baseline compliance.</li> <li><strong>Cross-Functional Collaboration:</strong> Partner with teams across MILES to support IT needs at scale and keep internal documentation (concerning configurations, systems, and processes) to an exceptionally high standard.</li> <li><strong>Mentorship:</strong> Share your knowledge and act as a mentor for junior team members and working students within the IT Operations team.</li> </ul> <h2>Your Experience</h2> <ul> <li><strong>Experience:</strong> 5+ years of hands-on experience in IT systems engineering, IT operations, or a similar versatile role.</li> <li><strong>Okta Expertise:</strong> Deep knowledge of Okta, including lifecycle management, automated provisioning, and complex API integrations.</li> <li><strong>MDM &#x26; OS Mastery:</strong> Strong experience managing Apple devices via Iru and Windows devices via Intune. You feel completely at home in both macOS and Windows environments.</li> <li><strong>Security &#x26; Compliance Mindset:</strong> A solid understanding of modern IT security principles, baseline endpoint compliance, and digital access control.</li> <li><strong>Growth &#x26; Versatility:</strong> You don't just stick to what you know. You are eager to learn, take complete ownership of diverse IT projects, and adapt to new technologies.</li> <li><strong>Communication:</strong> You are comfortable speaking with external vendors and collaborating internally. You document your work naturally.</li> <li><strong>Languages:</strong> Fluent English skills are required; German is a distinct plus.</li> </ul> <h2>Benefits</h2> <ul> <li><strong>Mobility:</strong> Choose between monthly MILES credits or the Deutschlandticket.</li> <li><strong>Fitness:</strong> Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.</li> <li><strong>Discounts:</strong> Access 1,500+ providers for discounts on sneakers, theater visits, and more.</li> <li><strong>Home Office:</strong> Enjoy the flexibility of working from our office in Berlin and from home.</li> <li><strong>Retirement:</strong> Secure your financial future with our attractive pension plan.</li> <li>Growth: We prioritize personal development through knowledge sharing and training opportunities (with the support from our HR Team and the Team Leads).</li> <li><strong>Social Impact:</strong> We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity</li> </ul> <p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>