Senior Manager, Revenue Operations

<h2><strong>We’re on a mission to back the UK’s small businesses like no one else</strong> 🚀</h2><p style="min-height:1.5em">Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>The impact is real:</strong> Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 <strong>Come and join a mission that matters!</strong></p><p style="min-height:1.5em">[<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.fundingcircle.com/uk/impact"><u>Read our Impact Report</u></a>] | [<a target="_blank" rel="noopener noreferrer nofollow" href="https://uk.trustpilot.com/review/fundingcircle.com"><u>See our Trustpilot</u></a>]</p><p style="min-height:1.5em"></p><h2>The role ⚡</h2><p style="min-height:1.5em">📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Bringing together our RevOps &amp; AI automations team, you will be improving capabilities for all of the customer facing teams. You’ll work across a mix of AI and traditional GTM tools to help our sales teams work faster and more effectively than ever before.</p><p style="min-height:1.5em"></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the KPI suite, the dashboards and the weekly performance reporting for Sales, Service and Collections. Set the analytics standard across the customer-facing teams, and ensure that every metric earns its place and drives business outcomes.</p></li><li><p style="min-height:1.5em">Own the RevOps build roadmap and act as both product manager and builder on it: AI-assisted quality assurance and coaching tooling, call transcription and conversational intelligence on Amazon Connect Contact Lens, and the automations that take manual work off managers. You will line-manage a specialist AI &amp; Automation manager, so this is about setting direction and shipping alongside, not delegating and reviewing.</p></li><li><p style="min-height:1.5em">With your unique perspective across the customer-facing teams, you will identify and prioritize initiatives for the team that drive real business value. Saying ‘no’ to really good ideas, to make space for the truly great ones.</p></li><li><p style="min-height:1.5em"><strong>I</strong>dentify and execute operational efficiency gains across sales and contact-centre processes. Drive team adoption of tools and best practices to directly increase conversion and productivity.</p></li><li><p style="min-height:1.5em">Act on customer insight and drive improvements to customer journeys across the teams. This isn't just producing the reports, you will own the next action and the outcome.</p></li><li><p style="min-height:1.5em">Lead a high-performing RevOps team while scaling the function into strategic new focus areas across the revenue engine.</p></li></ul><p style="min-height:1.5em"></p><h2>What we’re looking for 🌱</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">A track record of unlocking actionable insights that drive revenue growth, with the ability to translate data into business strategy.</p></li><li><p style="min-height:1.5em">You know the technology and the shortest path to value. You are nbhands-on with the CRM (ideally Salesforce), reporting, data analytics and AI and you can point to real results.</p></li><li><p style="min-height:1.5em">You’ve worked closely with Sales and Marketing teams to drive results. You understand what drives customer behaviour and how to get the most out of the sales funnel.</p></li><li><p style="min-height:1.5em">You’ve built with and on top of AI, producing systems that drive real business outcomes.</p></li><li><p style="min-height:1.5em">You’ve got experience getting frontline teams to change how they work, and making it stick.</p></li><li><p style="min-height:1.5em">You can own and prioritise your own roadmap alongside business-critical change, with a small team and a broad remit.</p></li><li><p style="min-height:1.5em">You’ve demonstrated the ability to manage multiple high-level stakeholders.</p></li><li><p style="min-height:1.5em">Proven ability to get the best from a small, expert team.</p></li></ul><p style="min-height:1.5em"><em>We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.</em></p><p style="min-height:1.5em"></p><h2><strong>Why join us? 💜</strong></h2><p style="min-height:1.5em">We back you to build an incredible career and by joining us, you'll be part of one of <strong>The Sunday Times Best Companies to Work For 2026</strong>! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!</p><p style="min-height:1.5em">Our Circler Proposition focuses on five areas:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Flexibility:</strong> We provide a benefit allowance you can tailor to your own life and family.</p></li><li><p style="min-height:1.5em"><strong>Health:</strong> This includes private medical and dental, health assessments, and access to a digital GP.</p></li><li><p style="min-height:1.5em"><strong>Wealth:</strong> We offer life assurance, share schemes, and financial coaching.</p></li><li><p style="min-height:1.5em"><strong>Development:</strong> You get a dedicated annual learning allowance to help you level up.</p></li><li><p style="min-height:1.5em"><strong>Lifestyle:</strong> We have electric car and cycle-to-work schemes, plus season ticket loans.</p></li></ul><p style="min-height:1.5em">We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.</p><p style="min-height:1.5em"></p><h2><strong>Ready to join a mission that matters? We’d love to chat!</strong></h2><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>