Senior Operations Manager - DTC & Supply Chain - 35hrs+/week freelance & 100% remote

<p><strong>I'm hiring for my client, Purefemm – a fast-growing D2C subscription brand in women's health.</strong></p> <p>We're looking for people who think like owners, enjoy solving problems and want to help build a category-leading brand.</p> <p>At Purefemm, we're building more than a supplement company. Our mission is to help women navigate menopause with products they trust and continue using for the long term.</p> <p>We're building a <strong>subscription-first DTC brand</strong>, where operational excellence is just as important as marketing. Every supplier, every shipment, every customer interaction and every internal process directly impacts customer experience, retention and long-term growth.</p> <p>That's why we're not looking for someone to simply manage operations.</p> <p>We're looking for a <strong>Senior Operations Manager</strong> who takes ownership of our entire operations function - from Supply Chain and Fulfillment to Customer Support and operational excellence.</p> <p>You won't join to maintain existing processes. You'll join to improve them.</p> <p>We expect someone with a true ownership mentality - someone who can step into the business, build a complete understanding of our operations within the first two weeks, proactively identify opportunities to save time, reduce costs and improve efficiency, and then take ownership of implementing those improvements.</p> <p>You'll work directly with the Founder, own day-to-day operational decisions and build scalable systems that support the next stage of Purefemm's growth, including new product launches and international expansion.</p> <p>If you enjoy creating structure from complexity, think like a business owner rather than an operator, and want to have a direct impact on building one of Europe's leading subscription brands in women's health, we'd love to hear from you.</p> <h2>Tasks</h2> <p>Responsibilities</p> <p>Supply Chain</p> <ul> <li>Own supplier relationships across manufacturing, packaging and labeling partners.</li> <li>Manage purchasing, demand planning and inventory forecasting based on sales performance, ad spend and customer behavior.</li> <li>Monitor inventory levels and proactively manage replenishment to prevent stockouts.</li> <li>Build backup supplier strategies and mitigate operational risks.</li> <li>Lead supplier negotiations and continuously optimize pricing and commercial terms.</li> <li>Coordinate product notifications and operational compliance requirements across all relevant markets.</li> </ul> <p>Fulfillment &#x26; Logistics</p> <ul> <li>Own the relationship with our 3PL fulfillment partners and continuously improve operational performance.</li> <li>Monitor daily order flow and ensure smooth fulfillment operations.</li> <li>Optimize shipping costs across Germany, Austria, Switzerland and the wider EU.</li> <li>Resolve operational issues including delivery disputes, incorrect addresses, courier issues and slow-moving inventory.</li> <li>Lead fulfillment optimization and warehouse migration projects where required.</li> <li>Support multi-country fulfillment setups and international expansion.</li> </ul> <p>Customer Support Operations</p> <ul> <li>Lead our Customer Support function through the Customer Support Lead.</li> <li>Build, maintain and continuously improve customer support SOPs.</li> <li>Handle operational escalations and complex customer cases.</li> <li>Monitor ticket volume, response times and resolution rates.</li> <li>Conduct regular quality reviews and identify improvement opportunities.</li> <li>Own operational decisions around refund policies and exceptional customer cases.</li> </ul> <p>Operations &#x26; Process Management</p> <ul> <li>Build and continuously improve SOPs across all operational functions.</li> <li>Design and optimize cross-functional handoffs between Operations, Growth, Customer Support and external partners.</li> <li>Continuously optimize our operational systems, workflows and internal tool stack.</li> <li>Build and maintain a structured vendor management database.</li> <li>Identify operational bottlenecks and proactively implement scalable solutions.</li> <li>Within your first weeks, build a complete understanding of our operations and proactively identify opportunities to improve efficiency, reduce costs and save time.</li> </ul> <p>Strategic Operations</p> <ul> <li>Partner closely with the Founder on quarterly operational reviews and strategic planning.</li> <li>Own the operational planning and execution of new product launches.</li> <li>Prepare our operations for the planned US expansion in 2027.</li> <li>Continuously improve operational scalability across the business.</li> </ul> <h2>Requirements</h2> <p>Must-Haves</p> <ul> <li>3+ years of Operations experience in a DTC E-Commerce business.</li> <li>Proven hands-on experience managing Supply Chain and 3PL fulfillment operations.</li> <li>Experience leading Customer Support operations or Customer Support teams.</li> <li>Strong ownership mentality—you proactively build understanding, identify problems and drive solutions independently.</li> <li>Strong analytical skills with experience working with spreadsheets, COGS models and operational reporting.</li> <li>Experience with Shopify and operational tools such as ClickUp (or Notion) and Gorgias (or Zendesk).</li> <li>Experience working with suppliers, logistics partners and operational processes across the DACH region.</li> <li>Ability to work independently without micromanagement.</li> <li>Fluent English is required. German is a strong plus.</li> </ul> <p>Nice to Have</p> <ul> <li>Experience in subscription commerce (Loop, Recharge or similar).</li> <li>Experience in Health, Supplements or Beauty.</li> <li>Finance experience including bookkeeping, cash flow, COGS or variance analysis.</li> <li>Experience managing multi-country operations across Europe.</li> <li>Knowledge of EU or Polish VAT compliance.</li> <li>Experience supporting US market operations.</li> <li>Project management background (PMP, Scrum or similar).</li> <li>Experience with M&#x26;A or operational due diligence.</li> <li>Familiarity with AI tools and workflow automation platforms.</li> </ul> <h2>Benefits</h2> <p>What We Offer</p> <ul> <li><strong>100% Remote</strong> – Work from wherever you're most productive.</li> <li><strong>Flexible Working Hours</strong> – We care about results, not office hours.</li> <li><strong>Long-Term Partnership</strong> – We're looking for a long-term freelance partner (12+ months), not a short-term contractor.</li> <li><strong>High Ownership</strong> – You'll own key operational decisions and have a direct impact on how Purefemm scales.</li> <li><strong>Direct Collaboration with the Founder</strong> – Fast decision-making, short communication paths and no unnecessary hierarchy.</li> <li><strong>Freedom with Responsibility</strong> – You'll have the autonomy to improve processes, implement your ideas and drive meaningful change.</li> <li><strong>Real Business Impact</strong> – Your work will directly influence customer experience, operational efficiency and the long-term success of the business.</li> <li><strong>Competitive Monthly Retainer</strong> – Based on your experience, ownership and track record.</li> <li><strong>Build with Us</strong> – Join us at an exciting stage and help shape one of Europe's leading subscription brands for women's health.</li> </ul> <p>Find <a href="https://www.arbeitnow.com/">Jobs in Germany</a> on Arbeitnow</a>