Senior Product Manager - Self-Service & Onboarding

<h2><strong>HEADLINE:</strong></h2><p style="min-height:1.5em">Job Title: Senior Product Manager, Self-Service &amp; Onboarding<br />Reporting to: Head of Product<br />Location: London - Hybrid-Working: 3 days in office, 2 days from home</p><h2><br /><strong>ABOUT THE ROLE:</strong></h2><p style="min-height:1.5em">APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in Fintech, we're committed to excellence, driving forward-thinking solutions that empower businesses worldwide.</p><p style="min-height:1.5em">We are looking for a Product Manager to own APEXX's Self-Service &amp; Onboarding domain. You will define and execute the product strategy that enables customers to onboard, configure, manage, and optimise their use of APEXX services independently, creating a scalable self-service experience that gives customers greater control and accelerates time-to-value.</p><p style="min-height:1.5em">This is a highly cross-functional role working across Product, Engineering, Design, Commercial, Customer Success, and Compliance to create scalable digital experiences that improve customer satisfaction and business efficiency.</p><p style="min-height:1.5em">You will own the end-to-end onboarding journey - from account creation and KYC/KYB orchestration to payment provider configuration, user management, and self-service administration - as part of a broader vision to give customers greater control over how they configure, manage, and optimise their use of the APEXX platform.</p><p style="min-height:1.5em"></p><h2><strong>WHAT YOU’LL DO:</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the vision, strategy, and roadmap for APEXX's self-service capabilities and Customer Portal, starting with the end-to-end merchant onboarding experience and progressively expanding customer control across the platform.</p></li><li><p style="min-height:1.5em">Evolve the APEXX Customer Portal into a high-performing, intuitive, and flexible platform that enables customers to understand their payments through actionable data-driven insights and recommendations, and take meaningful actions directly within the platform.</p></li><li><p style="min-height:1.5em">Design and deliver scalable self-service capabilities spanning merchant onboarding, account and user administration, API credential management, payment provider configuration, routing rules, and wider platform configuration.</p></li><li><p style="min-height:1.5em">Drive Product-Led Growth initiatives that increase adoption of APEXX capabilities, enable customers to expand their use of the platform, and unlock new commercial and market opportunities.</p></li><li><p style="min-height:1.5em">Use customer research, product analytics, and experimentation to understand complex enterprise needs, identify opportunities, prioritise roadmap investments, and measure customer and business outcomes.</p></li><li><p style="min-height:1.5em">Partner closely with Engineering, Design, Commercial, Customer Success, Compliance, and Operations to translate customer needs and product strategy into secure, scalable, performant, and intuitive experiences.</p></li><li><p style="min-height:1.5em">Identify opportunities to leverage AI to simplify complex workflows, automate repetitive processes, surface actionable insights and recommendations, and provide intelligent in-product guidance.</p></li></ul><p style="min-height:1.5em"></p><h2><strong>ABOUT YOU:</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Proven track record in Product Management within SaaS, platform, fintech, or similarly complex digital products, with end-to-end ownership from discovery and strategy through delivery and measurable outcomes.</p></li><li><p style="min-height:1.5em">Experience owning and delivering sophisticated customer-facing portals, self-service capabilities, onboarding journeys, or platform configuration products, ideally within complex enterprise environments.</p></li><li><p style="min-height:1.5em">Strong product and systems thinking, with the ability to turn complex customer and operational workflows into intuitive, scalable, and reusable product capabilities.</p></li><li><p style="min-height:1.5em">Strong understanding of Product-Led Growth, with experience using product capabilities and customer experience to drive adoption, expansion, and commercial growth.</p></li><li><p style="min-height:1.5em">Strong analytical and data-driven approach, with experience using customer research, product analytics, and experimentation to inform decisions, prioritise effectively, and measure outcomes.</p></li><li><p style="min-height:1.5em">Strong product judgement and commercial awareness, with the ability to balance customer needs, business outcomes, technical constraints, and long-term platform scalability when making product decisions.</p></li><li><p style="min-height:1.5em">Excellent communication and stakeholder management skills, with the ability to create clarity, influence decisions, and work effectively across Engineering, Design, Commercial, Customer Success, Compliance, and Operations.</p></li><li><p style="min-height:1.5em">Experience in payments, fintech, or financial services would be highly advantageous.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>COMPENSATION &amp; BENEFITS:</strong></h2><p style="min-height:1.5em">Great people deserve great rewards. We believe in recognising the impact you make with competitive compensation and benefits that support you both at work and beyond.</p><p style="min-height:1.5em">Whether it's taking time to recharge, looking after your health, working from somewhere new, or investing in your growth, we've built a benefits package designed to help you thrive, because when our people do well, so does APEXX.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">💰 <strong>Competitive Compensation: </strong>We offer competitive salaries that recognise your skills, experience, and the impact you make.</p><p style="min-height:1.5em">🏖️ <strong>Generous Time Off:</strong> Take the time you need to rest and recharge with annual leave, public holidays, and wellbeing-focused time away from work.</p><p style="min-height:1.5em">🌍 <strong>Work From Anywhere:</strong> Enjoy the flexibility to work remotely from eligible locations for up to 90 days per year, subject to our Work From Anywhere policy.*</p><p style="min-height:1.5em">❤️ <strong>Comprehensive Health Insurance:</strong> Your wellbeing matters. We provide comprehensive health insurance which includes optical &amp; dental to help support you when it matters most.</p><p style="min-height:1.5em">🛡️ <strong>Life Insurance &amp; Critical Illness Protection: </strong>Additional protection for you and your loved ones when it’s needed most.</p><p style="min-height:1.5em">👶 <strong>Enhanced Family Leave</strong>: Supporting you through life's biggest milestones with enhanced parental and family-friendly leave policies.</p><p style="min-height:1.5em">📈 <strong>Learning &amp; Growth:</strong> We're invested in your development, with opportunities to learn, grow, and build a meaningful career at APEXX.</p><p style="min-height:1.5em"></p><h2><strong>WHO WE ARE &amp; WHERE WE ARE:</strong></h2><p style="min-height:1.5em">APEXX is a global payment orchestration platform with teams across the UK &amp; India, helping enterprise businesses simplify the complexity of payments. For more than a decade, we've been building technology that enables merchants to connect to the world's payment ecosystem through a single, scalable integration.</p><p style="min-height:1.5em">Our platform gives businesses access to <strong>200+ acquirers, 150+ alternative payment methods, and 10+ Buy Now, Pay Later providers</strong>, helping them optimise payment performance, improve acceptance rates, and expand into new markets with confidence.</p><p style="min-height:1.5em">Trusted by leading global brands including <strong>Ryanair, TUI, Hotelbeds, CarTrawler, Avon, and Jet2</strong>, we're redefining enterprise payments by making them smarter, faster, and more reliable.</p><p style="min-height:1.5em">As we continue to grow, so do the opportunities to make an impact. Whether you're building products, solving complex engineering challenges, or supporting the teams behind them, you'll play a meaningful role in shaping the future of global payments at APEXX.</p><p style="min-height:1.5em">To learn more about APEXX and experience the dynamics of being part of our team, feel free to check out the provided media channels below:</p><p style="min-height:1.5em"><strong>LinkedIn</strong>: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/company/apexxglobal/">https://www.linkedin.com/company/apexxglobal/</a></p><p style="min-height:1.5em"><strong>Instagram</strong>: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.instagram.com/apexx.global/?hl=en">https://www.instagram.com/apexx.global/?hl=en</a></p><p style="min-height:1.5em"><strong>Main</strong> <strong>Website</strong>: <a target="_blank" rel="noopener noreferrer nofollow" href="https://apexx.global/">https://apexx.global/</a></p><p style="min-height:1.5em">APEXX is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination.</p><p style="min-height:1.5em"><em>We do not accept speculative CVs or candidate profiles from Recruitment Agencies.</em></p><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>