Senior Service Designer - Product & Experience

&lt;p&gt;&lt;strong&gt;Senior Service Designer&lt;/strong&gt;&lt;/p&gt; &lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt; London (Hybrid) | &lt;strong&gt;Practice Area:&lt;/strong&gt; Product &amp;amp; Experience | &lt;strong&gt;Type:&lt;/strong&gt; Permanent&lt;/p&gt; &lt;p&gt;&lt;strong&gt;Design with impact. Lead with empathy. Transform experiences.&lt;/strong&gt;&lt;/p&gt; &lt;p&gt;&lt;strong&gt;The Role&lt;/strong&gt;&lt;/p&gt; &lt;p&gt;Capco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy. You’ll work on complex transformation programmes addressing today’s most relevant challenges, from advancing inclusive design in high-street banking to helping global organisations adopt customer-driven operating models. You&#39;ll also help clients identify where AI-enabled capabilities can enhance customer experiences and service delivery in a responsible and user-centred way.&lt;/p&gt; &lt;p&gt;&lt;strong&gt;What You’ll Do&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;Facilitate senior-level workshops and lead discovery activities to define experience design strategies.&lt;/li&gt; &lt;li&gt;Translate user needs into concepts, service blueprints, and artefacts that align business strategy with user needs.&lt;/li&gt; &lt;li&gt;Identify opportunities to incorporate AI-enabled capabilities, such as personalisation or automation, into service concepts where they enhance customer and business outcomes.&lt;/li&gt; &lt;li&gt;Support the design of customer journey management approaches, including AI-enabled insight where appropriate to improve service performance and decision-making&lt;strong&gt;.&lt;/strong&gt;&lt;/li&gt; &lt;li&gt;Oversee end-to-end design delivery, managing roadmaps and timelines.&lt;/li&gt; &lt;li&gt;Promote the value of design across multi-disciplinary teams and client stakeholders.&lt;/li&gt; &lt;li&gt;Become a trusted advisor to clients, identifying and leading new opportunities that address their challenges.&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&lt;strong&gt;What We’re Looking For&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;Strong expertise in service design methods and customer experience practices.&lt;/li&gt; &lt;li&gt;Proven ability to lead change and influence senior stakeholders.&lt;/li&gt; &lt;li&gt;Experience in Customer Journey Management, including specialist tools such as Theydo and how analytics support journey optimisation.&lt;/li&gt; &lt;li&gt;An understanding of how AI-enabled capabilities can enhance service design and customer experience outcomes.&lt;/li&gt; &lt;li&gt;Experience working in agile, cross-functional teams alongside data and technology specialists, with an appreciation of AI-enabled delivery approaches.&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&lt;strong&gt;Bonus Points For&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;Product design skills.&lt;/li&gt; &lt;li&gt;Domain knowledge in banking, insurance, or capital markets.&lt;/li&gt; &lt;li&gt;Experience with inclusive design or AI-enabled service innovation within enterprise environments.&lt;/li&gt; &lt;li&gt;Experience with sustainable design practices.&lt;/li&gt; &lt;li&gt;Consulting experience within financial services or other regulated industries.&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&lt;strong&gt;Why Join Capco&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;Be part of a close-knit, multi-skilled, and fast-paced design team.&lt;/li&gt; &lt;li&gt;Deliver high-impact technology solutions for Tier 1 financial and energy institutions.&lt;/li&gt; &lt;li&gt;Work within a collaborative, flat, and entrepreneurial consulting culture.&lt;/li&gt; &lt;li&gt;Access continuous learning, professional training, and industry certifications.&lt;/li&gt; &lt;li&gt;Help shape the future of human-centric transformation across financial services and energy.&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;&lt;strong&gt;Core Benefits:&lt;/strong&gt; Discretionary bonus, competitive pension, health insurance, life insurance, and critical illness cover.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Mental Health:&lt;/strong&gt; Easy access to CareFirst, Unmind, Aviva consultations, and trained in-house mental health first aiders.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Family-Friendly:&lt;/strong&gt; Enhanced maternity, adoption, and shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Family Care:&lt;/strong&gt; Eight complimentary backup care sessions for emergency childcare or elder care.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Holiday Flexibility:&lt;/strong&gt; Five weeks of annual leave, with the option to buy or sell additional days.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Continuous Learning:&lt;/strong&gt; Minimum 40 hours of training annually, including workshops, certifications, and e-learning, plus a dedicated Business Coach from Day One.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Healthcare Access:&lt;/strong&gt; Convenient online GP services.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Extra Perks:&lt;/strong&gt; Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work scheme, and dental insurance.&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&lt;strong&gt;Inclusion at Capco&lt;/strong&gt;&lt;/p&gt; &lt;p&gt;We are committed to a barrier-free and inclusive recruitment process. If you require adjustments at any stage, please let us know – we’re happy to support you. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity, and inclusion, and underpins the way we work with clients and colleagues every day.&lt;/p&gt; &lt;p&gt;#LI-DNI&lt;/p&gt; &lt;p&gt;&amp;nbsp;&lt;/p&gt;<p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>