Solution Consultant, Connect EMEA

<div class="content-intro"><p><strong>About Mirakl:</strong></p> <p>Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.<br><br>Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).<br><br>With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.</p> <p>For more information, visit <a href="http://www.mirakl.com">www.mirakl.com</a>.</p> <p><strong>Mirakl in Numbers:</strong></p> <ul> <li>🗓️ Founded in 2012 | Member of French Tech Next40</li> <li>👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo</li> </ul> <p><strong>Our Values:</strong></p> <p>Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.</p> <p>Our 5 values guide how we collaborate:</p> <ul> <li>💡<strong> Work Hard Together:</strong> Teamwork and collaboration are the foundation of our success</li> <li>🏆 <strong>Get Things Done: </strong>&nbsp;We prioritize action and efficiency for impactful results</li> <li>🚀 <strong>Go Above &amp; Beyond:</strong>&nbsp; We tackle challenges proactively and always aim for excellence</li> <li>🎓 <strong>Succeed Through Expertise:</strong> Knowledge sharing and continuous learning are core to our culture</li> <li>🤝 <strong>Satisfy &amp; Empower Clients:</strong> We're committed to our clients' success</li> </ul> <p>&nbsp;</p></div><h2 class="pb-2 pt-4 heading-xl text-foreground">The Team You'll Join</h2> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">You'll be part of our EMEA Solution Consulting team led by <strong class="font-semibold text-foreground">Jonathan D'Elissagaray, Director of Solution Consulting</strong>. The team consists of two Solution Consultants focused on Mirakl Connect, working alongside four Platform Consultants covering B2B customers across Southern Europe and the Middle East. Together, you'll be helping sellers successfully onboard and grow through the Mirakl Connect ecosystem.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">&nbsp;</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-0 text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">About Mirakl Connect</strong></div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-0 text-base leading-relaxed text-foreground">Mirakl Connect is Mirakl's ecosystem platform, connecting marketplace operators and sellers to simplify partnerships, onboarding, and growth. Trusted by leading brands such as <strong class="font-semibold text-foreground">Macy's and Lacoste</strong>, Mirakl Connect helps sellers discover new marketplace opportunities while enabling marketplace teams to efficiently onboard and manage their seller ecosystem at scale.</div> </div> <h2 class="pb-2 pt-4 heading-lg text-foreground">&nbsp;Your Impact</h2> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Guide new Connect customers through end-to-end onboarding — leading sessions, configuring accounts, and troubleshooting blockers in real time to drive fast and effective platform activation.</li> <li class="break-words text-foreground text-base leading-relaxed">Equip Mirakl Platform clients to independently onboard their own sellers by providing training, clear documentation, and scalable enablement resources including webinars and live walkthroughs.</li> <li class="break-words text-foreground text-base leading-relaxed">Develop deep expertise in Catalog Transformer — Mirakl's AI-based catalogue management product — and support sellers in troubleshooting and optimising their catalogues.</li> <li class="break-words text-foreground text-base leading-relaxed">Track onboarding progress across your customer portfolio, maintain detailed records, and deliver structured feedback to continuously improve onboarding flows and the overall seller experience.</li> <li class="break-words text-foreground text-base leading-relaxed">Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI teams to align on technical setup, surface insights from onboarding, and ensure guidance always reflects the latest platform capabilities.</li> </ul> <h2 class="pb-2 pt-4 heading-lg text-foreground">What You'll Bring to the Role</h2> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Experience:</strong></div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">2+ years of experience in customer success, customer support, or account management in a fast-paced environment</li> <li class="break-words text-foreground text-base leading-relaxed">Proven track record of directly onboarding or educating customers on a new solution</li> <li class="break-words text-foreground text-base leading-relaxed">Bachelor's degree in Business, Marketing, Finance or a related field; advanced degree is a plus</li> </ul> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Skills:</strong></div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Customer onboarding and hands-on enablement</li> <li class="break-words text-foreground text-base leading-relaxed">Clear communication and presentation, including handling challenging customer interactions</li> <li class="break-words text-foreground text-base leading-relaxed">Operational rigour: tracking onboarding stages, documentation, and performance reporting</li> <li class="break-words text-foreground text-base leading-relaxed">Cross-functional collaboration across technical and commercial teams</li> <li class="break-words text-foreground text-base leading-relaxed">Entrepreneurial mindset with a strong drive to succeed in a high-growth environment</li> </ul> <h2 class="pb-2 pt-4 heading-lg text-foreground">Tools Used</h2> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Mirakl Connect</li> <li class="break-words text-foreground text-base leading-relaxed">Salesforce</li> <li class="break-words text-foreground text-base leading-relaxed">Gong</li> <li class="break-words text-foreground text-base leading-relaxed">Google Workspace (Sheets, Slides, Drive)</li> <li class="break-words text-foreground text-base leading-relaxed">Confluence</li> <li class="break-words text-foreground text-base leading-relaxed">Dust</li> <li class="break-words text-foreground text-base leading-relaxed">Catalog Transformer</li> </ul> <h2 class="pb-2 pt-4 heading-lg text-foreground">Languages</h2> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">English: Full professional proficiency <em>(required)</em></li> <li class="break-words text-foreground text-base leading-relaxed">French: Full professional proficiency <em>(required)</em></li> <li class="break-words text-foreground text-base leading-relaxed">Spanish or Italian <em>(a plus)</em></li> </ul> <h3 class="pb-2 pt-4 heading-lg text-foreground">Our Hiring Process</h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.</div> <ol class="pb-2 flex flex-col gap-1 list-decimal pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Screening call with Talent Acquisition</li> <li class="break-words text-foreground text-base leading-relaxed">Interview with the Hiring Manager (business reviews and analytical skills)</li> <li class="break-words text-foreground text-base leading-relaxed">Values interviews with 3 team members</li> </ol> <p>&nbsp;</p> <p><span style="font-size: 10pt; color: rgb(255, 255, 255);">#LI-Remote</span></p><div class="content-conclusion"><p><em>We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.</em></p> <p><em>As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, <a href="https://www.mirakl.com/recruitment-privacy-notice" target="_blank">here</a> in English and <a href="https://www.mirakl.com/fr-FR/recruitment-privacy-notice" target="_blank">here</a> in French.&nbsp;</em></p> <p><em>We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our </em><a href="https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews" target="_blank"><em>AI Guidelines for Candidates and Interviews</em></a><em>.</em></p></div><p>Find <a href="https://www.arbeitnow.fr">Jobs in France</a> on Arbeitnow</a>