Sr Solution Architect Consultant Sales Engineer

<p><span style="font-size: 16px;">Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?&nbsp; Check out:&nbsp;&nbsp;</span><a style="font-size: 16px;" href="http://www.cyara.com/">www.cyara.com</a></p><p><br></p><p><b style="font-size: 16px;">Cyara’s Diversity, Equity, Inclusive and Belonging Statement:</b><span style="font-size: 16px;">&nbsp;</span></p><p><span style="font-size: 16px;">At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.&nbsp;</span></p><p><br></p><p><b style="font-size: 16px;">Cyara’s Values Statement:</b><span style="font-size: 16px;">&nbsp;At Cyara, our values shape everything we do. We're passionate about </span><b style="font-size: 16px;">Delivering Excellence</b><span style="font-size: 16px;"> by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and </span><b style="font-size: 16px;">Innovate Boldly</b><span style="font-size: 16px;">, setting new standards and learning from every experience. </span><b style="font-size: 16px;">Integrity First</b><span style="font-size: 16px;"> is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We </span><b style="font-size: 16px;">Embrace Curiosity </b><span style="font-size: 16px;">by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.&nbsp;</span></p><p><br></p><p><span style="font-size: 16px;">We are looking for an experienced Sr. Solutions Architect to join our dynamic team. This role partners closely with Sales to lead pre-sales technical strategy, architect tailored solutions, and demonstrate how Cyara helps prospective customers improve their CX testing and monitoring strategies. You will be instrumental in building trust with senior customer stakeholders, uncovering business and technical needs, and aligning Cyara's capabilities to complex enterprise environments and revenue goals.</span> </p><p>&nbsp;</p> <p></p>\n<p></p><p><br></p><b>Let's talk about the role and responsibilities:</b><ul> <li><span style="font-size: 16px;"> Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts.</span></li> <li><span style="font-size: 16px;">Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals.</span></li> <li><span style="font-size: 16px;">Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements.</span></li> <li><span style="font-size: 16px;">Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.</span></li> <li><span style="font-size: 16px;">Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value.</span></li> <li><span style="font-size: 16px;">Respond to technical inquiries, manage objections effectively, and provide expert guidance throughout complex sales cycles.</span></li> <li><span style="font-size: 16px;">Represent Cyara in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements.</span></li> <li><span style="font-size: 16px;">Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery.</span></li> <li><span style="font-size: 16px;">Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources that strengthen the Solution Architect team.</span></li> <li><span style="font-size: 16px;">Mentor junior Solution Architects and share thought leadership, advanced strategies, and winning techniques across the team.</span></li> </ul><p><br></p><b>Let’s talk about your skills/expertise:</b><ul> <li><span style="font-size: 16px;">8+ years of experience in a pre-sales, sales engineering, solutions engineering, or solutions architecture role, ideally presenting to C-level and VP-level stakeholders.</span></li> <li><span style="font-size: 16px;">Bachelor's degree in Computer Science, Information Technology, or equivalent related work experience.</span></li> <li><span style="font-size: 16px;">Proven experience leading large-scale or enterprise-level technical sales efforts from discovery through close.</span></li> <li><span style="font-size: 16px;">Experience in CX, contact center, call centre, IVR, testing, monitoring, or related technologies preferred.</span></li> <li><span style="font-size: 16px;">Advanced technical acumen with the ability to design solutions, integrate complex systems, and translate technical capabilities into business value.</span></li> <li><span style="font-size: 16px;">Excellent communication and presentation skills, with the ability to create a vision for Cyara's solutions and engage both technical and business audiences.</span></li> <li><span style="font-size: 16px;">Strong consultative discovery skills, including the ability to uncover customer challenges, goals, needs, motivations, and decision-making processes.</span></li> <li><span style="font-size: 16px;">Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect Cyara's solutions to customer outcomes.</span></li> <li><span style="font-size: 16px;">Excellent problem-solving and analytical skills, with the ability to respond to objections using sound logic in a non-confrontational manner.</span></li> <li><span style="font-size: 16px;">Strong meeting management skills, including active listening, succinct responses, clear transitions, and defined next steps.</span></li> <li><span style="font-size: 16px;">Leadership and mentoring ability, with a willingness to coach junior Solution Architects and contribute to internal knowledge-sharing initiatives.</span></li> <li><span style="font-size: 16px;">Ability to collaborate effectively with Sales, Product, Implementation, Customer Success, and other internal stakeholders.</span></li> <li><span style="font-size: 16px;">Willingness to travel as needed to meet with customers, attend trade shows and corporate events globally, and participate in sales engagements.</span></li> </ul><p><br></p><p></p>\n<div>$170,000 - $200,000 a year</div><small><p>This range indicates OTE.&nbsp;Individual pay is determined by skills, qualifications, experience, and location.</p></small>\n<p><b style="font-size: 16px;">Why you should join us:&nbsp;</b></p><p><span style="font-size: 16px;">At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value&nbsp;the expertise of their peers. Cyara&nbsp;is&nbsp;committed to being&nbsp;an&nbsp; equal opportunity employer,&nbsp;focused on building and maintaining a diverse, inclusive and authentic workplace; and a&nbsp;work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.&nbsp;At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over&nbsp;time.&nbsp;With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.</span></p><p><br></p><p><span style="font-size: 16px;">Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.&nbsp; We credit our amazing growth and success to the fact that we’ve built our business on&nbsp;</span><b style="font-size: 16px;">four essential values</b><span style="font-size: 16px;">&nbsp;that we live and breathe every day:&nbsp;</span></p><p><b style="font-size: 16px;">Deliver Excellence </b></p><p><b style="font-size: 16px;">Innovate Boldly</b></p><p><b><span style="font-size: 16px;">Integrity First</span></b></p><p><b><span style="font-size: 16px;">Embrace Curiosity</span></b></p><p><br></p><p><span style="font-size: 16px;">Interested? Know someone who might be? Apply online now.&nbsp;</span></p><p><br></p><p><br></p><p><b style="font-size: 16px;">Agencies:&nbsp;</b><span style="font-size: 16px;">Thanks, but we’ve got this one!&nbsp; Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.&nbsp; Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in&nbsp;place,&nbsp;and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.</span></p><br/><br/>Please mention the word **FAITHFULNESS** and tag ROjox when applying to show you read the job post completely (#ROjox). 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