Strategy Analytics Manager

<h2>About Lendable</h2><p style="min-height:1.5em">Lendable is on a mission to build the world's best technology to help people get credit and save money.<strong> </strong>We're building one of the world’s leading fintech companies and are off to a strong start:</p><p style="min-height:1.5em"></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">One of the UK’s newest unicorns with a team of just over 700 people</p></li><li><p style="min-height:1.5em">Among the<strong> fastest-growing tech</strong> companies in the UK</p></li><li><p style="min-height:1.5em">Profitable since <strong>2017</strong></p></li><li><p style="min-height:1.5em">Backed by top investors including <strong>Balderton Capital </strong>and<strong> Goldman Sachs</strong></p></li><li><p style="min-height:1.5em"><strong>Loved by customers</strong> with the best reviews in the market (4.9 across 10,000s of reviews on <a target="_blank" rel="noopener noreferrer nofollow" href="https://uk.trustpilot.com/review/lendable.co.uk"><u>Trustpilot</u></a>)</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em">So far, we’ve rebuilt the Big Three consumer finance products from scratch:<strong> loans, credit cards and car finance</strong>. We get money into our customers’ hands in minutes instead of days.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks <strong>with dated systems and painful processes.</strong></p><p style="min-height:1.5em"></p><h2>Join us if you want to</h2><ol style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Take ownership </strong>across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1</p></li><li><p style="min-height:1.5em"><strong>Work in small teams of exceptional people,</strong> who are relentlessly resourceful to solve problems and find smarter solutions than the status quo</p></li><li><p style="min-height:1.5em"><strong>Build the best technology in-house</strong>, using new data sources, machine learning and AI to make machines do the heavy lifting</p></li></ol><p style="min-height:1.5em"></p><h2><strong>The role</strong></h2><p style="min-height:1.5em">We are hiring a Strategy Analytics Manager or Senior Manager – Operations, with the final level determined by the successful candidate’s experience.</p><p style="min-height:1.5em">You will act as the COO’s go-to analytical partner, reporting to the CRO: combining strategic judgement, strong stakeholder management and hands-on technical delivery. This is both a management and coding role - you will lead a small team while personally delivering high-priority analysis using SQL and Python.</p><p style="min-height:1.5em"></p><h2><strong>Key themes of the role</strong></h2><p style="min-height:1.5em"></p><h2><strong>1. Operations MI, KPI and customer outcome metrics ownership</strong></h2><p style="min-height:1.5em">You will have full accountability for Operations management information and performance reporting.</p><p style="min-height:1.5em">You will:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own MI across front-office and back-office Operations departments</p></li><li><p style="min-height:1.5em">Define and govern KPIs covering demand, SLAs, throughput, productivity, quality and customer outcomes</p></li><li><p style="min-height:1.5em">Ensure operational efficiency is balanced with fair, timely and effective outcomes for customers</p></li><li><p style="min-height:1.5em">Identify where operational processes or service performance are creating customer friction, repeat contact or poor outcomes</p></li><li><p style="min-height:1.5em">Ensure reporting is accurate, consistent and trusted by senior leadership</p></li><li><p style="min-height:1.5em">Develop strategic north-star metrics that show whether Operations is becoming more effective and scalable</p></li><li><p style="min-height:1.5em">Move the function beyond retrospective reporting towards forward-looking insight and decision support</p></li></ul><h2><strong>2. Workflow optimisation and operational strategy</strong></h2><p style="min-height:1.5em">You will work closely with Operations Directors, Heads of Department, the Operations Transformation Office and Product teams to identify, prioritise and deliver the highest-value operational opportunities.</p><p style="min-height:1.5em">You will:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Diagnose bottlenecks, failure demand, customer friction and inefficient workflows</p></li><li><p style="min-height:1.5em">Work with Transformation and Product to define which problems and opportunities to pursue</p></li><li><p style="min-height:1.5em">Identify the lowest-hanging fruit and quantify the potential operational and customer value</p></li><li><p style="min-height:1.5em">Recommend improvements to processes, routing, tooling, products and ways of working</p></li><li><p style="min-height:1.5em">Define clear hypotheses, baselines and success measures before changes are implemented</p></li><li><p style="min-height:1.5em">Measure realised impact precisely and determine whether initiatives should be scaled, adjusted or stopped</p></li><li><p style="min-height:1.5em">Translate analysis into clear decisions, actions and ownership</p></li></ul><h2><strong>3. Demand, SLAs and resourcing</strong></h2><p style="min-height:1.5em">You will own the analytical cycle supporting operational planning and performance decisions.</p><p style="min-height:1.5em">This includes:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Understanding changes in demand and customer contact behaviour</p></li><li><p style="min-height:1.5em">Supporting forecasting, capacity and headcount decisions</p></li><li><p style="min-height:1.5em">Evaluating SLA and service-level trade-offs</p></li><li><p style="min-height:1.5em">Measuring throughput and productivity consistently</p></li><li><p style="min-height:1.5em">Identifying emerging risks or operational pressure points</p></li><li><p style="min-height:1.5em">Helping leaders make evidence-based prioritisation and resourcing decisions</p></li></ul><p style="min-height:1.5em">You will be expected to explain not only what happened, but why it happened, what should change and how success should be measured.</p><p style="min-height:1.5em"></p><h2><strong>4. Automation, AI and strategic measurement</strong></h2><p style="min-height:1.5em">You will partner closely with Data Science and Operations teams to assess the impact of automation, AI and LLM-led initiatives.</p><p style="min-height:1.5em">You will:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Define hypotheses, baselines, control groups and success metrics</p></li><li><p style="min-height:1.5em">Measure time saved, quality improvements, risk reduction and customer impact</p></li><li><p style="min-height:1.5em">Identify unintended consequences or displacement of work</p></li><li><p style="min-height:1.5em">Prioritise automation opportunities based on value and feasibility</p></li><li><p style="min-height:1.5em">Ensure claimed benefits are supported by credible measurement</p></li></ul><p style="min-height:1.5em">You will also develop an understanding of the regulatory environment surrounding fintech Operations, including complaints, vulnerability, fraud, PEP and sanctions screening, customer due diligence and conduct risk.</p><p style="min-height:1.5em"></p><h2><strong>Technical requirements</strong></h2><p style="min-height:1.5em">You must be highly hands-on and comfortable working directly with data.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Very strong SQL and Python</p></li><li><p style="min-height:1.5em">Experience working with APIs</p></li><li><p style="min-height:1.5em">Advanced Excel and strong 80/20 analytical judgement</p></li><li><p style="min-height:1.5em">Understanding of semantic data models and good analytics engineering practices</p></li><li><p style="min-height:1.5em">Basic statistics, experimentation and causal measurement knowledge</p></li><li><p style="min-height:1.5em">Understanding of Data Science, automation and LLM principles</p></li><li><p style="min-height:1.5em">dbt experience is helpful but not essential</p></li></ul><p style="min-height:1.5em"></p><h2><strong>Leadership and stakeholder skills</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Strong commercial and operational judgement</p></li><li><p style="min-height:1.5em">High emotional intelligence and stakeholder management skills</p></li><li><p style="min-height:1.5em">Comfortable influencing and constructively challenging senior leaders</p></li><li><p style="min-height:1.5em">Able to translate complex analysis into simple business decisions</p></li><li><p style="min-height:1.5em">Capable of working at pace across several competing priorities</p></li></ul><p style="min-height:1.5em"><strong>Team</strong></p><p style="min-height:1.5em">You will initially manage:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">One Senior Analytics Engineer</p></li><li><p style="min-height:1.5em">One Analytics Engineer</p></li></ul><p style="min-height:1.5em">Over time, you may hire an additional analyst and gradually grow the team based on business need.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">You will set the direction and priorities of the Operations analytics function, develop the team and create an effective operating model across Analytics, Analytics Engineering, Data Science and Operations.</p><p style="min-height:1.5em"></p><h2>Life at Lendable</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Winning team: </strong>the opportunity to scale up one of the world’s most successful fintech companies</p></li><li><p style="min-height:1.5em"><strong>Flexible working: </strong>flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites</p></li><li><p style="min-height:1.5em"><strong>Socials &amp; connection: </strong>opportunities and events to come together, socialise, and get to know each other beyond the office walls</p></li><li><p style="min-height:1.5em"><strong>Health coverage:</strong> support for your physical and mental wellbeing, including private health cover</p></li><li><p style="min-height:1.5em"><strong>Retirement &amp; savings:</strong> long-term financial wellbeing through retirement savings plans</p></li><li><p style="min-height:1.5em"><strong>Employee referral programme:</strong> earn a competitive bonus when you refer successful new team members</p></li><li><p style="min-height:1.5em"><strong>Office meals &amp; snacks:</strong> enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations</p></li><li><p style="min-height:1.5em"><strong>Sustainable commuting:</strong> cycle-to-work and electric vehicle salary sacrifice schemes available in select locations</p></li></ul><p style="min-height:1.5em"><em><strong>Please note:</strong> The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.</em></p><p style="min-height:1.5em">Check out our <a target="_blank" rel="noopener noreferrer nofollow" href="https://blog.lendable.co.uk/"><u>blog</u></a>!</p><p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>