Tech Operations Analyst - Graduate (all genders)

<p><strong><span style="color:#2B4466">About us</span></strong></p><p><strong><span style="color:#2B4466">Distribusion </span></strong><span style="color:#2B4466">is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and </span><a rel="noopener" target="_blank" href="http://Booking.com">Booking.com</a><span style="color:#2B4466">.</span></p><p><span style="color:#2B4466">We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures &amp; Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.</span></p><p style="min-height: 1.7em;"></p><p><strong><span style="color:#2B4466">The Opportunity</span></strong></p><p><span style="color:#2B4466">We are looking for a </span><strong><span style="color:#2B4466">Technical Operations Analyst</span></strong><span style="color:#2B4466"> to join our Control Room team. You will support the management of ongoing escalations and investigations, help ensure clear communication with our partners and management during issue resolution, and contribute to operational flows that keep all company products running smoothly.</span></p><p style="min-height: 1.7em;"></p><p><strong><span style="color:#2B4466">What you will do</span></strong></p><ul><li><p><strong><span style="color:#2B4466">Operational Support</span></strong><span style="color:#2B4466">: Monitor system operations daily to help maintain smooth processes across the platform.</span></p></li><li><p><strong><span style="color:#2B4466">Incident Management</span></strong><span style="color:#2B4466">: Assist in investigating reported issues, troubleshooting errors, and helping the team resolve incidents quickly.</span></p></li><li><p><strong><span style="color:#2B4466">Problem Solving</span></strong><span style="color:#2B4466">: Develop a deep understanding of our stack in order to perform technical investigations to identify issue root causes and support long-term fixes.</span></p></li><li><p><strong><span style="color:#2B4466">Data Analysis</span></strong><span style="color:#2B4466">: Run database queries to gather insights, validate technical issues, and spot areas for improvement.</span></p></li><li><p><strong><span style="color:#2B4466">Process Support</span></strong><span style="color:#2B4466">: Collaborate with senior team members on operational projects and test new internal tools.</span></p></li><li><p><strong><span style="color:#2B4466">Effective Communicatio</span></strong><span style="color:#2B4466">n: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.</span></p></li></ul><p><br></p><p><strong>Workplace: </strong><span style="color:#2B4466">Berlin- hybrid; Germany- remote; Remote.</span></p> <br> <p><strong>Who you are:</strong></p><ul><li><p><span style="color:#2B4466">Experience: 0–2 years of experience or a relevant degree (e.g., Computer Science, IT, Business Information Systems).</span></p></li><li><p><span style="color:#2B4466">Technical Skills: Familiarity with basic SQL queries, log analysis and database concepts; comfortable learning monitoring tools like Grafana, Prometheus, or New Relic.</span></p></li><li><p><span style="color:#2B4466">Mindset: Curiosity to learn how complex systems work and a desire to solve technical problems.</span></p></li><li><p><span style="color:#2B4466">Communication: Good written and spoken English, with the ability to explain technical details clearly.</span></p></li><li><p><span style="color:#2B4466">Adaptability: Comfortable working in a fast-paced tech environment and juggling different tasks.</span><strong><br></strong></p></li></ul><p><strong>A view into our Tech stack:</strong></p><ul><li><p>Tracking and analytics: Prometheus, Grafana, New Relic, BigQuery.</p></li><li><p>Database: PostgreSQL.</p></li><li><p>Project management: Jira.<strong><br></strong></p></li></ul><p><strong>Our hiring team:</strong></p><p>Your Talent Partner (TP) and point of contact is <strong>Anh Do,</strong> and the Hiring Manager (HM) is <strong>Ygor Alvarez</strong>.<br>For any queries, please reach out to your Talent Partner at (<a rel="noopener" target="_blank" ---------- you want to work on a product used by millions of people daily, with high load, availability, and scalability, and the most advanced technology? Come join us!</em></p><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>