Technical Account Manager

<h3>About the Role</h3><p style="min-height:1.5em">Join a fast-moving, early-stage marketing AI company that is automating the marketing services industry — starting with SEO and AI search optimization. As a <strong>Technical Account Manager</strong>, you'll be the trusted technical partner to a portfolio of fast-growing B2B SaaS startups, helping them unlock measurable growth outcomes from a cutting-edge marketing automation platform.</p><p style="min-height:1.5em">This is a high-impact, cross-functional role sitting at the intersection of customer success, product, and engineering — ideal for someone who thrives in a hands-on, startup environment and loves turning complex technical problems into clear client wins.</p><h3>What You'll Do</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Serve as the primary technical point of contact for clients, driving platform adoption and delivering measurable growth results.</p></li><li><p style="min-height:1.5em">Translate client needs into precise technical requirements and coordinate with product and engineering teams to deliver solutions.</p></li><li><p style="min-height:1.5em">Onboard and coach customers on platform best practices to help them maximize marketing ROI.</p></li><li><p style="min-height:1.5em">Monitor key success metrics across your client portfolio and provide strategic, data-driven recommendations for continuous improvement.</p></li><li><p style="min-height:1.5em">Collaborate cross-functionally with product, engineering, and customer success teams to resolve issues and ensure clients realize full platform value.</p></li></ul><h3>What We're Looking For</h3><p style="min-height:1.5em"><strong>Required:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience at a fast-growth startup with a demonstrable track record of delivering measurable wins for customers.</p></li><li><p style="min-height:1.5em">Hands-on experience with marketing automation tools, data workflows, and integrations.</p></li><li><p style="min-height:1.5em">Proven ability to onboard and coach customers toward successful platform adoption and ROI optimization.</p></li><li><p style="min-height:1.5em">Ability to translate client needs into technical requirements and collaborate effectively with product and engineering teams.</p></li><li><p style="min-height:1.5em">Experience monitoring success metrics and translating insights into strategic recommendations.</p></li><li><p style="min-height:1.5em">Impeccable written and verbal communication skills — clear, concise, and persuasive.</p></li><li><p style="min-height:1.5em">High technical aptitude paired with strong interpersonal and emotional intelligence.</p></li><li><p style="min-height:1.5em">Comfort operating autonomously in a fast-paced, ambiguous environment; a self-starter who rolls up their sleeves.</p></li><li><p style="min-height:1.5em">US work authorization required — <strong>visa sponsorship is not available</strong>.</p></li></ul><p style="min-height:1.5em"><strong>Nice to Have:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Industry experience in marketing services, SEO, or AI search optimization (AEO).</p></li><li><p style="min-height:1.5em">Strong CS fundamentals or equivalent problem-solving background.</p></li></ul><h3>Compensation &amp; Benefits</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Salary:</strong> $90,000 – $122,000 per year, depending on experience.</p></li><li><p style="min-height:1.5em">Early-stage equity opportunity at a well-funded, high-growth startup.</p></li></ul><h3>Location</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>On-site in New York City (SoHo), NY</strong> — this role requires full-time, in-office presence. No remote option is available.</p></li></ul><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>