Technical Account Manager - Hospital (m/f/d)

<h2>🎤 Why voize? Because we’re more than just a job!</h2><p style="min-height:1.5em">At voize, <strong>we believe the greatest gift to frontline workers is time - time to care, connect, and be present.</strong> Today, that time is lost to <strong>busywork and complex systems</strong> that pull them away from what matters most: <strong>people</strong>.</p><p style="min-height:1.5em"><strong>Our vision is to change that by building AI companions</strong> that seamlessly take over digital workflows. We don’t replace humans with technology - <strong>we amplify their impact.</strong></p><p style="min-height:1.5em">Our mission is backed with <strong>$50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion</strong> to ease their daily workload.</p><p style="min-height:1.5em">As a dynamic team, we combine first-in-class technology with meaningful social impact. <strong>And now, we’re looking for you to join us on this mission!</strong></p><p style="min-height:1.5em"></p><h2>💡 Your Mission: Be the technical partner our hospital customers trust</h2><p style="min-height:1.5em">As <strong>Technical Account Manager - Hospital</strong>, you will own the technical relationship with a portfolio of our strategic hospital customers. You will understand their systems, infrastructure, integrations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across wards, sites, and clinical workflows. Your success will be measured by trust, retention, and long-term customer outcomes.</p><p style="min-height:1.5em"></p><h2>🚀 Your Daily Business - No two days are alike</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Own the technical relationship with a portfolio of hospitals and hospital groups, building a deep understanding of their HIS/KIS setup</strong>, infrastructure, clinical workflows, open topics, and key stakeholders</p></li><li><p style="min-height:1.5em"><strong>Maintain a technical account plan for every customer</strong>, covering integrations, deployment architecture, security requirements, planned changes, open risks, and upcoming rollout waves</p></li><li><p style="min-height:1.5em"><strong>Lead release pre-briefings and technical reviews</strong>, helping customers assess the impact of changes across systems before they affect clinical operations</p></li><li><p style="min-height:1.5em"><strong>Stay close to every issue across your accounts</strong>: Technical Support manages the queue, while you manage the relationship and provide the technical and organizational context needed to accelerate resolution</p></li><li><p style="min-height:1.5em"><strong>Identify recurring themes across hospital customers and turn them into actionable feedback</strong> for Product and Engineering, improving reliability, integrations, and rollout readiness</p></li></ul><p style="min-height:1.5em"></p><h2>🤝 Your Skillset - What you bring to the table</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Several years of experience in technical account management, solutions engineering, technical support</strong>, or implementation, ideally in B2B SaaS, health tech, or hospital IT</p></li><li><p style="min-height:1.5em"><strong>Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management</strong>, and device or MDM setups; familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus</p></li><li><p style="min-height:1.5em">G<strong>reat communication skills across technical, clinical, and executive audiences</strong>, from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management</p></li><li><p style="min-height:1.5em"><strong>A structured, calm approach to managing complex organizations</strong>, multiple sites, and open topics simultaneously, supported by data that demonstrates progress and impact</p></li><li><p style="min-height:1.5em"><strong>Professional German and comfortable English, based in Germany, and willingness to occasionally travel</strong> to customer sites when a rollout or escalation requires on-site support; experience with hospital information systems is a plus</p></li></ul><p style="min-height:1.5em"></p><h2>🌱 Growing together - what you can expect at voize</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">We are a fast-growing startup, which means you will tackle meaningful challenges, grow quickly, and make a real impact by giving frontline workers more time for people</p></li><li><p style="min-height:1.5em">Become a co-creator of our success with stock options</p></li><li><p style="min-height:1.5em">We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany</p></li><li><p style="min-height:1.5em">Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, access to learning platforms such as Blinkist and Audible, and free language courses</p></li><li><p style="min-height:1.5em">You decide when you work best, with flexible working hours and a strong hybrid setup</p></li></ul><p style="min-height:1.5em"></p><h2>✨ <strong>Ready to talk?</strong> Apply now! 🚀</h2><p style="min-height:1.5em">We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!</p><p>Find <a href="https://www.arbeitnow.com">Jobs in Germany</a> on Arbeitnow</a>