Technical Account Manager - Senior Care (m/f/d)

<h2>🎤 Why voize? Because we’re more than just a job!</h2><p style="min-height:1.5em">At voize, <strong>we believe the greatest gift to frontline workers is time - time to care, connect, and be present.</strong> Today, that time is lost to <strong>busywork and complex systems </strong>that pull them away from what matters most: <strong>people</strong>.</p><p style="min-height:1.5em"><strong>Our vision is to change that by building AI companions</strong> that seamlessly take over digital workflows. We don't replace humans with technology - <strong>we amplify their impact.</strong></p><p style="min-height:1.5em">Our mission is backed with a <strong>$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion</strong> to ease their daily workload.</p><p style="min-height:1.5em">As a dynamic team, we combine first-in-class technology with meaningful social impact. <strong>And now, we’re looking for you to join us on this mission!</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>💡 Your Mission: Be the technical partner our largest care groups trust</h2><p style="min-height:1.5em">As <strong>Technical Account Manager - Senior Care</strong>, you will own the technical relationship with 10 to 15 of our largest care groups. You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>🚀 Your Daily Business - No two days are alike</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Own the technical relationship with a portfolio of 12 to 15 care groups</strong>, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders</p></li><li><p style="min-height:1.5em"><strong>Maintain a technical account plan for every customer</strong>, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves</p></li><li><p style="min-height:1.5em"><strong>Lead release pre-briefings and technical reviews</strong>, helping customers understand the impact before changes affect their operations</p></li><li><p style="min-height:1.5em"><strong>Stay close to every issue across your accounts</strong>: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution</p></li><li><p style="min-height:1.5em"><strong>Identify recurring themes across customers</strong> and turn them into actionable feedback for Product and Engineering</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>🤝 Your Skillset - What you bring to the table</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Several years of experience in technical account management, solutions engineering, technical support, or implementation</strong>, ideally in B2B SaaS or health tech</p></li><li><p style="min-height:1.5em"><strong>Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups</strong>, with the ability to isolate issues across interconnected systems</p></li><li><p style="min-height:1.5em"><strong>Great communication skills across technical and executive audiences</strong>, from discussing an interface with an IT lead to aligning on a rollout with senior management</p></li><li><p style="min-height:1.5em"><strong>A structured, calm approach to managing multiple customers and open topics simultaneously</strong>, supported by data that demonstrates progress and impact</p></li><li><p style="min-height:1.5em"><strong>Professional German and comfortable English,</strong> based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with care documentation systems such is a plus</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>🌱 Growing together - what you can expect at voize</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people</p></li><li><p style="min-height:1.5em">We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany</p></li><li><p style="min-height:1.5em">Become a co-creator of our success with stock options</p></li><li><p style="min-height:1.5em">Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible</p></li><li><p style="min-height:1.5em">You decide when you work best, that means flexible working hours and a good hybrid set-up.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>✨ <strong>Ready to talk?</strong> Apply now! 🚀</h2><p style="min-height:1.5em">voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.</p><p style="min-height:1.5em">We're excited to hear from you!</p><p>Find <a href="https://www.arbeitnow.com">Jobs in Germany</a> on Arbeitnow</a>