Technical Project & Support Consultant (f/m/d) – Legal Software

<br><strong>Short description</strong><p>Do you enjoy guiding customers throughout their entire journey, from the initial software implementation to long-term success?<br>In this hybrid role, you will combine project management, technical support, and customer success to ensure that our clients in the legal sector achieve maximum value from our solutions.<br>As the central point of contact between customers and internal teams, you will manage projects from planning through go-live, resolve technical challenges, and build long-term, trusted customer relationships.<br>Does this sound like the right challenge for you? Then we'd love to get to know you.<br><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-size:14px;"><strong>Your workplace / location:</strong><br style="border:0px solid;margin:0px;"></span><span style="color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Work at one of our offices in Germany remotely from anywhere in Germany.</span></span></p><br><strong>Your mission</strong><p><span style="font-family:Arial, Helvetica, sans-serif;font-size:14px;"><strong>Implementation &amp; Project Management</strong></span><ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Guide customers through the implementation of our Legal Software and manage implementation projects from planning to successful go-live.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Analyze customer requirements and develop suitable solution and implementation concepts together with the customer.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Conduct workshops, document requirements, and coordinate their implementation.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Manage project plans, milestones, resources, and risks.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Act as the central interface between customers and our Product, Development, and Support teams.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Support data migrations, system configurations, and individual customer requirements.</li></ul><span style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Technical Support &amp; Solution Consulting</span><ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Handle complex customer inquiries within 2nd-level support.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Analyze technical issues and support root cause analysis in databases, log files, and existing systems.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Work closely with our technical teams to develop sustainable solutions.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Support customers with technical questions related to our software solutions.</li></ul><span style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Customer Care &amp; Customer Success</span><ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Support customers throughout their entire lifecycle, from implementation to productive day-to-day use.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Deliver customer training sessions and end-user workshops.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Identify optimization opportunities and advise customers on improving their processes.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Ensure our customers achieve long-term success with our solutions.</li></ul></p><br><strong>Your profile</strong><p><ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">You have at least 3 years of professional experience in a comparable role, such as Application Consultant, Implementation Consultant, Technical Consultant, IT Project Manager, Support Consultant, or Customer Success Manager within a software environment.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">A degree in Information Technology or a comparable qualification; a legal background is considered a plus.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Experience working with project management methodologies and tools such as Jira, Confluence, or Wrike.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Strong technical understanding of software applications, databases, and system landscapes.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Practical SQL skills and the ability to create and analyze database queries.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Ideally, you have experience in technical troubleshooting and can understand existing code structures to help identify root causes.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Hands-on experience with CRM systems such as Salesforce, HubSpot, or Dynamics.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Excellent German and English language skills; French is a plus.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">A structured and analytical working style, with the ability to manage multiple priorities simultaneously.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Confident communication skills when working with customers and a variety of stakeholders.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Experience in SaaS, software, or Legal Tech environments is an advantage.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Willingness to travel occasionally for customer meetings and collaboration with international teams.</li></ul></p><br><strong>Application process</strong><p><ul><li><strong>Virtual Get-to-know:</strong> In a 20-minute exchange with our recruiter, we look together at mutual expectations. </li><li><strong>Digital Interview:</strong> Next, you’ll meet our Manager and dive deeper into technical topics and the role itself.</li></ul></p><br><strong>Benefits</strong><p>Our full benefits &amp; perks are explained in our recruitment process, but on our career site you will have a good overview: <a href="https://www.stp.one/en/careers">https://www.stp.one/en/careers</a>. <br>As a european company, each country works differently, but some benefits/perks are for all employees: <ul><li>Learning &amp; Development budget</li><li>Employee referral bonus</li><li>Mobility: company bikeleasing, support in public transportation</li><li>Workation: up to 30 days per year within EU</li><li>Workplace glasses</li><li>Tax-free benefits</li><li>Events &amp; Company celebrations (summer party, annual kick-off,..)</li><li>Flexible work models</li><li>English courses for all levels</li></ul></p><br><strong>Contact details</strong><p>If you have any questions, feel free to reach out to our recruiter:<br><br><strong>Isabel Ostwald </strong><br style="border:0px solid;margin:0px;">E-Mail: <a ----------<p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>