Transport & Logistics Executive

<h1><strong>About Motorway</strong></h1><p style="min-height:1.5em">Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.</p><p style="min-height:1.5em">This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.</p><h2><strong>About the team</strong></h2><p style="min-height:1.5em">👋 Hi, I'm Ben Carpenter, I lead the Transport and Logistics team here at Motorway. We're a dynamic team focused on ensuring seamless and efficient vehicle transportation for our customers. We collaborate closely with dealerships and transport providers across the UK to deliver a 5-star experience. Our work is vital to Motorway's success, ensuring customer satisfaction and driving business growth. If you're passionate about problem-solving, communication, and making a real impact in a fast-paced environment, then this is the team for you!</p><p style="min-height:1.5em"></p><h2><strong>About the role</strong></h2><p style="min-height:1.5em">We're looking for a highly motivated and customer-centric Transport and Logistics Executive to join our team in Brighton. You'll be pivotal in ensuring smooth vehicle collections and deliveries, resolving issues, and collaborating with internal and external stakeholders.</p><p style="min-height:1.5em">In this role, you will:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Be the first point of contact for collection or delivery issues, proactively finding solutions to ensure a hassle-free transport service.</p></li><li><p style="min-height:1.5em">Escalate recurring issues to your line manager and the wider Transport Operations team, monitoring progress to ensure service level improvements.</p></li><li><p style="min-height:1.5em">Contribute to defined project work, collaborating towards team goals and improving processes.</p></li><li><p style="min-height:1.5em">Process new transport requests, ensuring timely bookings for all collections and deliveries.</p></li><li><p style="min-height:1.5em">Liaise with our transport partners, ensuring prompt and efficient communication.</p></li><li><p style="min-height:1.5em">Oversee the end-to-end Motorway-owned transport claims process, maintaining an unbiased and analytical approach.</p></li><li><p style="min-height:1.5em">Review and approve invoices, identifying and querying any anomalies with our transport providers.</p></li><li><p style="min-height:1.5em">Handle customer complaints effectively, demonstrating strong attention to detail and an analytical mindset.</p></li></ul><h2><strong>About you</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You have excellent communication skills (verbal and written) and a professional telephone manner.</p></li><li><p style="min-height:1.5em">You have a strong attention to detail and are highly organised, with a proven track record of prioritising tasks.</p></li><li><p style="min-height:1.5em">You're a proactive problem-solver who can think outside the box to streamline processes and embrace change.</p></li><li><p style="min-height:1.5em">You're comfortable handling escalated issues independently and implementing preventative measures.</p></li><li><p style="min-height:1.5em">You have strong administrative skills and experience using Google Sheets.</p></li><li><p style="min-height:1.5em">Experience using Zendesk is advantageous but not essential.</p></li><li><p style="min-height:1.5em">Experience within a logistics, customer service, or administrative role is desirable.</p></li></ul><h2><strong>You could be a great fit if</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You thrive in a fast-paced environment and enjoy collaborating with a diverse range of people.</p></li><li><p style="min-height:1.5em">You're passionate about providing exceptional customer service and resolving issues effectively.</p></li><li><p style="min-height:1.5em">You have a strong work ethic and are committed to delivering high-quality results.</p></li><li><p style="min-height:1.5em">You're adaptable and eager to learn new skills and processes.</p></li><li><p style="min-height:1.5em">You have prior experience working in claims or planning and logistics</p></li></ul><h2><strong>Our interview process</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Intro Call with a Talent Partner - 30 minutes</p></li><li><p style="min-height:1.5em">Hiring Manager Interview and skills assessment - 60 minutes</p></li></ul><p style="min-height:1.5em">You can expect to hear back from us within a week of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.</p><p style="min-height:1.5em"></p><h2><strong>Job details</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Shift pattern: Monday to Friday 9am - 5:30pm with flexibility to work 8am - 4:30pm when required</p></li><li><p style="min-height:1.5em">Salary: £26,000</p></li></ul><p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>