Working Student - Customer Service & Support

<br><strong>What you'll do</strong><p><p style="margin-left:0px;"><span style="color:rgb(0,0,0);">Are you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology.</span></p><ul><li style="color:rgb(0,0,0);">Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths</li><li style="color:rgb(0,0,0);">Handle customer requests via our Service Desk and provide clear, reliable support</li><li style="color:rgb(0,0,0);">Reproduce and analyze issues by setting up test scenarios in our internal environments</li><li style="color:rgb(0,0,0);">Support the Customer Support team in daily operations and ongoing improvement initiatives</li><li style="color:rgb(0,0,0);">Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently</li><li style="color:rgb(0,0,0);">Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies</li></ul></p><br><strong>What we're looking for</strong><p><ul><li>Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field</li><li>Strong customer orientation, analytical thinking, and excellent communication skills</li><li>A structured, reliable, and independent working style</li><li>Fluency in German (spoken and written) and good command of English</li></ul></p><br><strong>Why Snke</strong><p><ul style="margin-bottom:1rem;margin-top:0px;color:rgb(0,48,87);font-family:BrainlabNowW05, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li><span><span>A supportive, international team connected by shared values and a culture of trust</span></span></li><li><span><span>Meaningful responsibilities with a lasting impact on global </span><span>healthtech</span><span>, improving medical decisions and patient outcomes</span></span></li><li><span><span>Flexible working hours and a hybrid work model within Germany</span></span></li><li><span><span>Parking garage and secure underground bike storage</span></span></li><li><span><span>Subsidized company restaurant and in-house café</span></span></li><li><span><span>Regular after-work, team, and company events</span></span></li><li><span><span>Centrally located, modern workspace with a 212 m² rooftop terrace</span></span></li></ul><p style="margin-bottom:16px;margin-top:0px;color:rgb(0,48,87);font-family:BrainlabNowW05, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span><span><strong>Ready to apply?</strong></span></span><span><span> We look forward to receiving your online application including your earliest possible start date.</span></span><span> </span></p></p><br><strong>Contact person</strong><p>Tatjana von Freyberg</p><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>