Account Manager

<p><a href="https://jobicy.com/company/kinsta" target="_blank" rel="noopener">Kinsta</a> is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We're motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.</p> <p>That's because, to us, each day is a chance to <strong>grow</strong>. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is <strong>flexible </strong>and <strong>remote-first</strong>.</p> <p>We are looking for a motivated <strong>Account Manager </strong>in the <strong>Asia-Pacific region</strong> who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.</p> <p>Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells. </p> <p>An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!</p> <h3>What You Will Do:</h3> <ul> <li>Own and manage a book of business</li> <li>Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.</li> <li>Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.</li> <li>Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business</li> <li>Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers.</li> <li>Become knowledgeable about the market competition in order to retain and upsell clients.</li> <li>Coordinate with internal Departments to resolve problems and provide service.</li> <li>Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.</li> <li>Develop growth strategies to increase your book of business </li> <li>Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients</li> <li>Assist other Account Managers daily to achieve team quota success.</li> <li>Meet (or exceed!) revenue and retention targets.</li> <li>Build, maintain, and close pipeline to consistently exceed quota.</li> <li>Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)</li> <li>Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.</li> <li>Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.</li> <li>Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.</li> </ul> <h3>What You Bring To The Role:</h3> <ul> <li>A minimum of 3 years of previous SaaS Sales or Account Management experience</li> <li>Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.</li> <li>Experience up-selling, cross-selling, and renegotiating contracts </li> <li>Tech-savvy, with a strong interest in technology.</li> <li>Near-native proficiency in English and exceptional writing skills.</li> <li>Exceptional communication and interpersonal skills.</li> </ul> <h3>Bonus if you have:</h3> <ul> <li>Prior knowledge of the hosting industry. </li> <li>Outbound sales experiance. </li> </ul> <h3>Our Benefits:</h3> <ul> <li><strong>Flexible and remote-first</strong> environment.</li> <li><strong>Annual remote expense budget.</strong></li> <li><strong>Flexible PTO</strong><a href="http://pto.paid/" rel="nofollow ugc noopener" target="_blank">.</a></li> <li><strong>Paid parental leave</strong><a href="http://leave.annual/" rel="nofollow ugc noopener" target="_blank">.</a></li> <li><strong>Annual professional development budget:</strong> available after one year with Kinsta.</li> <li><strong>Sabbatical:</strong> available after three years with Kinsta (and every three years thereafter).</li> <li><strong>Location-specific healthcare benefits </strong>(includes vision and dental) for employees hired in the USA, UK and Hungary.</li> <li><strong>Pension plan</strong> for employees hired in the UK, and <strong>401k contributions</strong> for employees hired in the USA.</li> </ul> <h3>Compensation</h3> <h3>Additional Information</h3>