Customer Service Representative (m/f/d)

<h2>Your responsibilities:</h2><ul><li><p>Serve as the primary point of contact for customers in France via phone, email, and other communication channels</p></li><li><p>Process customer orders, inquiries, and complaints efficiently and professionally</p></li><li><p>Prepare and follow up on quotations and customer requests</p></li><li><p>Coordinate order management activities and ensure smooth order fulfillment</p></li><li><p>Maintain accurate customer records in our ERP/CRM systems</p></li><li><p>Collaborate closely with Sales, Logistics, Supply Chain, and other internal departments</p></li><li><p>Handle returns, credit notes, and customer issue resolution</p></li><li><p>Monitor customer satisfaction and contribute to continuous service improvements</p></li><li><p>Support administrative tasks related to customer service operations</p></li></ul><h2>Your profile:</h2><ul><li><p>Completed commercial, business, or administrative education, or a comparable qualification</p></li><li><p>Native-level French or fluent French language skills (written and spoken)</p></li><li><p>Good English skills are required; German language skills are an advantage</p></li><li><p>Previous experience in Customer Service, Sales Support, Inside Sales, or Order Management is preferred</p></li><li><p>Good knowledge of MS Office and experience with ERP systems is an asset</p></li><li><p>Strong communication and interpersonal skills</p></li><li><p>Customer-oriented mindset with a proactive approach to problem-solving</p></li><li><p>Highly organized, reliable, and able to work independently</p></li><li><p>Team player with a positive attitude</p></li></ul><h2>We offer you:</h2><ul><li><p>A permanent full-time employment contract (CDI)</p></li><li><p>Part-time opportunities available, minimum 32 hours per week</p></li><li><p>A competitive salary between € 2.750 and € 3.350 depending on experience (based on 39 hours)</p></li><li><p>Hybrid working model with up to two remote working days per week</p></li><li><p>A Comprehensive onboarding and training</p></li><li><p>A great company culture based on respect and team spirit, with regular team events</p></li><li><p>An opportunity to contribute to a better and healthier world by collaborating with colleagues (including at the European level) who are passionate about their work</p></li><li><p>A challenging role at a growing international company in a multicultural environment with excellent opportunities for professional development</p></li></ul><p>GC is an equal opportunity employer that evaluates applicants regardless of origin, nationality, gender, age, or disability. We welcome candidates from diverse backgrounds and actively promote diversity in our workforce.</p><h2>Contact</h2><p>Ms. Elisabeth Deck, HR Business PartnerGC Othodontics Europe GmbH, Harkortstraße 2, 58339 Breckerfeld</p><p>Find more <a href="https://www.arbeitnow.fr/english-speaking-jobs">English Speaking Jobs in France</a> on Arbeitnow</a>