FIXD Automotive: Client Success Manager - Enterprise Accounts

<img src="https://we-work-remotely.imgix.net/logos/0171/6608/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Atlanta, Georgia, United States <br /><strong>URL:</strong> <a href="http://www.fixdapp.com">http://www.fixdapp.com</a> </p> <p></p> <p><strong>About FIXD &amp; AppraisalPRO:</strong></p> <p>FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.</p> <p></p> <p>AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.</p> <p></p> <p>On-Target Earnings (OTE) for this role is $80,000 to $100,000</p> <p></p> <p><strong>Job Description:</strong></p> <p>AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.</p> <p></p> <p><strong>Role</strong></p> <ul> <li>Onboard dealership customers to AppraisalPRO and conduct initial training</li> <li>Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues</li> <li>Proactively provide support by actively monitoring product usage to identify red flags</li> <li>Influence and build rapport with key decision-makers in order to become their trusted advisor</li> <li>Secure referrals to other potential dealership customers from existing customers</li> <li>Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs</li> <li>Present recommendations on platform and user experience improvements to our Product and Engineering team</li> </ul> <p><strong>Requirements</strong></p> <p>Qualifications</p> <ul> <li>The ability to quickly build relationships and trust</li> <li>Excellent interpersonal skills</li> <li>Strong communicator who can present and write well, extremely responsive</li> <li>Ability to multitask and prioritize</li> <li>Passion for providing top-notch customer service</li> </ul> <p></p> <p>Plus</p> <ul><li>Experience in the Franchise Dealership industry</li></ul> <p><strong>Benefits</strong></p> <ul> <li>Health Care Plan (Medical, Dental &amp; Vision) for you and your family</li> <li>401k - 5% match </li> <li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li> <li>Training &amp; Development</li> <li>Free Food &amp; Snacks</li> </ul> <p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts">https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts</a></p>