Forward Deployed Engineer

<h2>Intro</h2><p><em>For this position we are only looking for <strong>candidates located in Germany, Austria or Switzerland</strong>.</em></p><p>Nairon GmbH is a Swiss startup building AI voice agents that answer and make phone calls for businesses. Our platform runs real-time conversations over the phone and on the web, connected to our customers' telephony and business tools. We value clear communication, thoughtful engineering, and a collaborative approach to problem-solving. Join us as we continue to develop tools that make a difference.</p><h2>Tasks</h2><p>As a Forward Deployed Engineer at NAIRON, you will work directly with our customers and make the platform do what they need. Your responsibilities will include:</p><ul><li>Building voice agents and conversation flows for customers, from the first workshop to go-live.</li><li>Connecting the platform to customers' systems: CRMs, ticketing, calendars, internal APIs and their phone setup.</li><li>Writing integration code and small services in <em>Python</em> or <em>TypeScript</em>.</li><li>Debugging live calls with customers: reading logs and traces, finding the cause, fixing it or handing it to the core team with a clear report.</li><li>Turning what you learn on site into product improvements, together with engineering.</li><li>Supporting pre-sales with technical answers when a deal needs an engineer.</li></ul><h2>Requirements</h2><p><strong>Experience:</strong></p><p>A mid-level engineer, or a developer with several years in solution engineering, integration or technical customer work.</p><p><strong>Technical Skills:</strong></p><p>Required:</p><ul><li>Solid <em>Python</em> or <em>TypeScript</em>; REST APIs, webhooks and authentication.</li><li>Comfort reading logs and traces and debugging systems you did not write.</li><li>Basic understanding of how telephony or real-time media works, or the will to learn it fast.</li></ul><p>Nice to have:</p><ul><li>Experience with LLMs, prompt design or conversational AI.</li><li>SIP, PBX or contact-centre systems.</li><li><em>Docker</em>, cloud platforms, CRM platforms such as <em>HubSpot</em> or <em>Salesforce</em>.</li></ul><p><strong>Communication:</strong></p><ul><li><em><strong>German at business-fluent level (C1) is essential</strong>, as you work with our customers in German.</em></li><li><em>Good English, as it is our internal working language.</em></li></ul><p><strong>Soft Skills:</strong></p><ul><li>You enjoy being in front of customers and stay calm when something breaks in a live call.</li><li>Ownership: you follow a customer problem until it is solved.</li></ul><h2>Benefits</h2><ul><li><strong>Flexible Work Setup:</strong> Work fully remotely or from a co-working space — whichever suits you best.</li><li><strong>Equipment Provided:</strong> Company laptop and phone provided for all employees.</li><li><strong>Collaborative Environment:</strong> Join a small, agile team where your contributions have a direct impact.</li><li><strong>Growth Opportunities:</strong> Work across product, engineering and customers, and grow into solution architecture or product roles.</li></ul><h2>Closing</h2><p>If you like building with customers rather than for them, we'd love to hear from you.</p><p>Find <a href="https://www.arbeitnow.com">Jobs in Germany</a> on Arbeitnow</a>