Senior Learning Consultant/ Customer Success Manager ( f/m/d)

<p>We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.</p><ol><li><p>Customer Partnership & Success</p></li><li><p>Operations & Project Management</p></li><li><p>Learning Consulting & Program Design</p></li></ol><p>You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Senior Learning Consultants.</p><h2>Tasks</h2><p><strong>Customer partnership & success</strong></p><ul><li><p>Act as a strategic partner to enterprise clients.</p></li><li><p>Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales</p></li><li><p>Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.</p></li><li><p>Identify learning needs and convert them into program strategies.</p></li><li><p>Manage expectations, feedback loops, and success metrics.</p></li><li><p>Maanage risks and spot upsell potentials</p></li></ul><p><strong>Operations & project management</strong></p><ul><li><p>Coordinate timelines, resources, trainers, and delivery across all stakeholders.</p></li><li><p>Ensure programs run smoothly, on time, and within scope.</p></li><li><p>Track risks, milestones, and operational metrics.</p></li><li><p>Oversee trainer allocation, onboarding, and performance follow-up.</p></li></ul><p><strong>Learning consulting & program design</strong></p><ul><li><p>Lead the architecture of blended learning programs.</p></li><li><p>Translate client goals into clear pedagogical concepts.</p></li><li><p>Collaborate with trainers to ensure consistent instructional quality.</p></li><li><p>Iterate programs based on learner data and evidence.</p></li></ul><p><strong>Your impact:</strong></p><ul><li><p>Influence the design quality of enterprise programs measured by NPS</p></li><li><p>Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.</p></li><li><p>Shape and collaborate with the team on how our methodology evolves with customers</p></li></ul><h2>Requirements</h2><p><strong>Necessary:</strong></p><ul><li><p>3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.</p></li><li><p>Full professional competency in German (C2)</p></li><li><p>Familiarity with enterprise client communication and proven ability to listen, persuade, and support</p></li><li><p>"Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.</p></li><li><p>Ability to translate business goals into learning interventions</p></li><li><p>Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.</p></li></ul><p><strong>Nice-to-have:</strong></p><ul><li><p>Experience in designing learning programs, especially blended learning concepts</p></li><li><p>Excellent training or workshop facilitation skills.</p></li><li><p>Strong understanding of AI and automation technologies</p></li><li><p>Knowledge about "Winning by Design"</p></li><li><p>Data-driven mindset and ability to read and build reports.</p></li></ul><h2>Benefits</h2><p>30 vacation days per year + unlimited home office days, remote work in Germany, or work from our beautiful Berlin office—you choose</p><ul><li><p>A highly dynamic startup environment where you can grow and reach the next stage of your career.</p></li><li><p>The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption</p></li></ul><p><strong>Our disclaimer:</strong> We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!</p><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>