Social Discovery Group: Senior CRM Manager

<p> <strong>Headquarters:</strong> Serbia / Georgia / Cyprus / Armenia <br /><strong>URL:</strong> <a href="http://socialdiscoverygroup.com">http://socialdiscoverygroup.com</a> </p> <div class="description"><p><a class="editor-link" href="https://socialdiscoverygroup.com/">Social Discovery Group</a><span> (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.</span></p> <p><span>Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.</span></p> <p><span>We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.</span></p> <p><span>We’re proud to be a two-time “Great Place to Work” winner (USA &amp; Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).</span></p> <p>We are looking for a <strong>Senior CRM Manager </strong>to join our team!<strong> </strong></p> <p><strong>Your main tasks will be:</strong></p> <ul><li>Generate hypotheses based on analytical data, customer journey maps (CJM), key business metrics, and lifecycle and loyalty metrics.</li><li>Create business specifications with measured potential business effects.</li><li>Launch experiments using classic CRM channels (email, app/web push, SMS) and on-product channels (pop-ups, banners, chats, etc.).</li><li>Analyze the results of the conducted experiments.</li><li>Taking ownership of one of the business's most valuable CRM initiatives (increasing retention of high ARPPU clients, preventing churn, etc.).</li><li>Proactively interact with key stakeholders, product managers, UX teams, development teams, and data analysts.</li><li>Initiating improvements to processes and products, launching new channels, and using unusual mechanics to achieve business goals.</li></ul> <p><strong>We expect from you:</strong></p> <ul><li>Experienced with CRM/CDP Systems, HTML, Google Sheets / Excel, Jira / Confluence, Any BI-systems </li><li>Understanding the main CRM metrics: OR, CR, CTOR, retention rate, churn rate, unsub rate etc. </li><li>High level of knowledge and experience working with key business metrics: revenue, ARPPU, LTV etc. </li><li>Strong command of both Russian and English (B2+) is a must.</li><li>Experience with SQL would be a plus</li></ul> <p><strong><strong>What do we offer:</strong></strong></p> <ul class="editor-list-ul"><li class="editor-listitem"><strong><strong>REMOTE OPPORTUNITY</strong></strong><span> to work full-time;</span></li><li class="editor-listitem"><span>The </span><strong><strong>initial pay level </strong></strong><span>or</span><strong><strong> pay range </strong></strong><span>for this role will be shared with candidates during the recruitment process and before the commencement of employment;</span></li><li class="editor-listitem"><strong><strong>Vacation</strong></strong><span> 28 calendar days per year;</span></li><li class="editor-listitem"><strong><strong>7 wellness days per year</strong></strong><span> (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;</span></li><li class="editor-listitem"><strong><strong>Bonuses up to $5000 </strong></strong><span>for recommending successful applicants for positions in the company;</span></li><li class="editor-listitem"><span>50%</span><strong><strong> payment for professional training, international conferences, and meetings;</strong></strong></li><li class="editor-listitem"><span>Corporate discount for </span><strong><strong>English lessons;</strong></strong></li><li class="editor-listitem"><span>​</span><strong><strong>Health benefits. </strong></strong><span>According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);</span></li><li class="editor-listitem"><span>​</span><strong><strong>Workplace organization. </strong></strong><span>The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;</span></li><li class="editor-listitem"><strong><strong>Internal gamified gratitude system: </strong></strong><span>receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. </span></li></ul> <p><strong><strong>Sounds good? Join us now!</strong></strong></p></div> <p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/social-discovery-group-senior-crm-manager">https://weworkremotely.com/remote-jobs/social-discovery-group-senior-crm-manager</a></p>