Commercial Field Engineer – Post-sales

<h2><strong>About CodeRabbit</strong></h2><p style="min-height:1.5em">CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.</p><p style="min-height:1.5em"></p><h2><strong>Role Overview</strong></h2><p style="min-height:1.5em">The Commercial Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit.</p><p style="min-height:1.5em">This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful.</p><p style="min-height:1.5em"></p><h2><strong>What you will do:</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Lead onboarding and implementation engagements for commercial and mid-market customers</p></li><li><p style="min-height:1.5em">Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments</p></li><li><p style="min-height:1.5em">Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs</p></li><li><p style="min-height:1.5em">Conduct configuration and integration reviews to ensure customers are following best practices and maximizing platform value</p></li><li><p style="min-height:1.5em">Troubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutions</p></li><li><p style="min-height:1.5em">Serve as a technical escalation point for complex implementation and adoption challenges</p></li><li><p style="min-height:1.5em">Partner with Customer Success Managers to drive customer adoption, technical health, and long-term success</p></li><li><p style="min-height:1.5em">Build trusted relationships with developers, engineering managers, and platform teams</p></li><li><p style="min-height:1.5em">Gather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experience</p></li><li><p style="min-height:1.5em">Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices</p></li><li><p style="min-height:1.5em">Stay current on emerging trends in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems</p></li><li><p style="min-height:1.5em">Help improve repeatability and scalability across onboarding and customer enablement workflows</p></li></ul><h2><strong>What you will bring:</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering</p></li><li><p style="min-height:1.5em">Experience onboarding or supporting SaaS, developer tooling, or infrastructure products</p></li><li><p style="min-height:1.5em">Strong technical knowledge of software development workflows and modern engineering tools</p></li><li><p style="min-height:1.5em">Comfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems</p></li><li><p style="min-height:1.5em">Familiarity with cloud platforms such as AWS, GCP, or Azure</p></li><li><p style="min-height:1.5em">Comfortable working from the command line and debugging technical issues</p></li><li><p style="min-height:1.5em">Excellent communication and interpersonal skills with the ability to explain complex concepts clearly</p></li><li><p style="min-height:1.5em">Strong organizational skills and ability to manage multiple customer engagements simultaneously</p></li><li><p style="min-height:1.5em">Strong sense of ownership, curiosity, and bias toward action</p></li><li><p style="min-height:1.5em">Passion for helping engineering teams improve developer productivity and software quality</p></li></ul><h2><strong>Bonus Points for:</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms</p></li><li><p style="min-height:1.5em">Experience with Kubernetes, Terraform, or cloud-native infrastructure</p></li><li><p style="min-height:1.5em">Experience working in high-growth startup environments</p></li></ul><p style="min-height:1.5em"></p><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>