Customer Service Representative London

Customer Service Representative (British English – UK Based)<br><br><strong><strong>Apply here: </strong></strong><strong><strong>https://operationsarmy.com/application<br><br></strong></strong>We are seeking a <strong><strong>Customer Service Representative</strong></strong> to join our team and provide high-quality support to our customers. This role requires strong communication skills and a <strong><strong>clear British English accent</strong></strong>, specifically from candidates based in the <strong><strong>United Kingdom (Manchester or London preferred)</strong></strong>.<br><br>The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.<br><br><strong><strong>Responsibilities:<br><br></strong></strong><ul><li>Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner</li><li>Provide accurate information regarding products, services, billing, and account-related concerns</li><li>Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department</li><li>Maintain accurate records of customer interactions in CRM or ticketing systems</li><li>Process customer requests such as orders, refunds, or account updates</li><li>Follow up with customers to ensure complete resolution and satisfaction</li><li>Meet performance targets including response time, resolution time, and customer satisfaction (CSAT)</li><li>Collaborate with internal teams to resolve complex issues</li><li>Maintain a professional, empathetic, and customer-first approach at all times<br><br><br></li></ul><strong><strong>Requirements:<br><br></strong></strong><ul><li>Must be based in the United Kingdom (preferably Manchester or London)</li><li>Must have a clear British English accent (native or near-native level required)</li><li>Previous experience in customer service or a related role is preferred</li><li>Strong verbal and written communication skills</li><li>Good problem-solving skills and attention to detail</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer skills and familiarity with CRM or ticketing tools</li><li>Willingness to work flexible shifts if required<br><br><br></li></ul><strong><strong>Apply here: </strong></strong>https://operationsarmy.com/application<br/><br/>Please mention the word **FORTUITOUSLY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.