Customer Solution Architect, Team Lead

<p>Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.</p> <p>We’re seeking a <strong>Customer</strong> <strong>Solution Architect Team Lead</strong> to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas.</p> <p>As the CSA Team Lead, you will be responsible for both <strong>people management and customer outcomes</strong> - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.</p> <h3><strong>What You’ll Do</strong></h3> <p>At Supabase, CSA Leads oversee a portfolio of high-value customers <strong>by empowering their team</strong> to deliver technical excellence and long-term customer success. You'll work directly with the team to:</p> <ul> <li> <p>Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.</p> </li> <li> <p>Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.</p> </li> <li> <p>Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.</p> </li> <li> <p>Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.</p> </li> <li> <p>Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.</p> </li> </ul> <p>You'll be joining our team to support Supabase Team &amp; Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:</p> <h3><strong>Pre-Sales Discovery:</strong></h3> <ul> <li> <p>Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.</p> </li> <li> <p>Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.</p> </li> <li> <p>Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.</p> </li> </ul> <h3><strong>Proof-of-Value Onboarding</strong></h3> <ul> <li> <p>Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.</p> </li> <li> <p>Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.</p> </li> <li> <p>Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.</p> </li> </ul> <h3><strong>Customer Success &amp; Expansion</strong></h3> <ul> <li> <p>Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.</p> </li> <li> <p>Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.</p> </li> <li> <p>Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product &amp; Eng, and communicate roadmap milestones back to customers.</p> </li> </ul> <h3><strong>Trust &amp; Platform Advocacy</strong></h3> <ul> <li> <p>Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.</p> </li> <li> <p>Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.</p> </li> </ul> <h3><strong>Preferred Experience</strong></h3> <ul> <li> <p>6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.</p> </li> <li> <p>2+ years of <strong>people management or team leadership experience</strong>, ideally in a high-growth, technical startup environment.</p> </li> <li> <p>Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.</p> </li> <li> <p>Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.</p> </li> <li> <p>Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.</p> </li> <li> <p>Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.</p> </li> <li> <p>Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.</p> </li> </ul> <h3><strong>What We Offer</strong></h3> <ul> <li> <p><strong>Fully Remote</strong></p> <p>We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.</p> </li> <li> <p><strong>ESOP</strong></p> <p>Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.</p> </li> <li> <p><strong>Tech Allowance</strong></p> <p>Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.</p> </li> <li> <p><strong>Health Benefits</strong></p> <p>Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.</p> </li> <li> <p><strong>Annual Off-Sites</strong></p> <p>Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.</p> </li> <li> <p><strong>Flexible Work</strong></p> <p>We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.</p> </li> <li> <p><strong>Professional Development</strong></p> <p>Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.</p> </p> </li> </ul> <h3><strong>About the Team</strong></h3> <p>Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.</p> <ul> <li> <p>~400 team members</p> </li> <li> <p>60+ countries</p> </li> <li> <p>20+ languages spoken</p> </li> <li> <p>Over $1B raised (including our $500M Series F)</p> </li> <li> <p>540,000+ community members</p> </li> </ul> <p>We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.</p>