Customer Support & Success Specialist

<h1>Customer Success &amp; Support Specialist</h1><p class="isSelectedEnd">Warehance helps businesses manage orders, inventory, shipping, and fulfillment.</p><p class="isSelectedEnd">We’re looking for someone who is <strong>good with people, sharp with details, and enjoys solving problems</strong>. You’ll work directly with customers, investigate issues, answer technical questions, and help them run their operations.</p><p class="isSelectedEnd">We care about getting the answer right and seeing problems through.</p><h3>What You’ll Do</h3><ul><li>Solve customer problems involving software, warehousing, and shipping</li><li>Investigate root causes and explain solutions clearly</li><li>Help customers get more out of Warehance</li><li>Work with product and engineering to resolve issues</li><li>Own problems from the first question through resolution</li></ul><h3>Who You Are</h3><p class="isSelectedEnd">You’re analytical, personable, and technically capable. You ask good questions, notice details, and follow through. You don’t need to know everything coming in, but you need to be <strong>willing and excited to learn</strong>.</p><p class="isSelectedEnd">Our values:</p><ul><li><strong>Integrity:</strong> Be honest, accurate, and accountable.</li><li><strong>Craft / Excellence:</strong> Care about the details. Do good work.</li><li><strong>Passion:</strong> Bring energy and care to what you do.</li><li><strong>Curiosity:</strong> Dig deeper. Understand how things work.</li><li><strong>Generosity:</strong> Be helpful with your time, knowledge, and attention.</li></ul><h3>How to Apply</h3><p class="isSelectedEnd">Send your application to <a href="mailto:hiring@warehance.com"><strong>hiring@warehance.com</strong></a>.</p><p class="isSelectedEnd">You’re also welcome to include a short Loom or video. <strong>Completely optional.</strong> Keep it casual. We want to hear your personality and get to know you. Here are some questions we love to hear answers to:</p><ul><li>What’s something you’ve gotten so absorbed in working on, learning, or figuring out that you lost track of time?</li><li>What is a difficult accomplishment you're proud of?<br /></li><li>When was the last time you were generous to a stranger?<br /></li></ul><p>Feel free to show us work or a project you think is relevant. We’ll review every submission, and we appreciate the time you put into it.</p><br/><br/>Please mention the word **FANCIER** and tag RMmEwMTo0Zjg6MTQxOjQyMjk6OjI= when applying to show you read the job post completely (#RMmEwMTo0Zjg6MTQxOjQyMjk6OjI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.