Operations Coordinator (12-months mat cover)

<p style="min-height:1.5em">As our next <strong>Operations Coordinator, </strong>you'll play a key role in helping us build the UK's go-to home improvement marketplace. Joining us on a 12-month maternity cover contract, you'll be the operational bridge between Checkatrade and key partners, keeping forecasting, reporting and quality frameworks running exactly as they should. It's a role built on continuity — you'll take the reins on well-established processes and make sure nothing drops while you're at the helm.</p><p style="min-height:1.5em"><strong>Forget long lists, here's what you'll actually spend your time on:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Acting as the primary operational liaison for our Business Process Outsourcing (BPO) partners managing a seamless handover at the start and end of the contract and maintaining trust throughout</p></li><li><p style="min-height:1.5em">Running our established monthly forecasting and invoice reconciliation processes, digging into variance analysis to catch and resolve unexpected cost changes fast</p></li><li><p style="min-height:1.5em">Keeping our BPO Quality Assurance frameworks and Tableau dashboards ticking over, running QA calibrations and live call listening to monitor compliance and interaction quality</p></li><li><p style="min-height:1.5em">Building and managing Statements of Work with Procurement to formalise vendor pilots and projects</p></li><li><p style="min-height:1.5em">Owning and delivering BPO performance presentations in Weekly Business Reviews, bringing data-backed rationale to an executive audience</p></li><li><p style="min-height:1.5em">Supporting the rollout of new strategic initiatives end-to-end, defining KPIs and spotting trends that drive retention and operational excellence</p></li></ul><p style="min-height:1.5em"><strong>It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience managing outsourced BPO partnerships (or eagerness to learn), including SOW creation and navigating vendor transitions</p></li><li><p style="min-height:1.5em">Strong financial acumen — comfortable with cost forecasting, invoice reconciliation, variance analysis and scenario modelling</p></li><li><p style="min-height:1.5em">Confidence working with data visualisation tools like Tableau, and a knack for turning manual processes into something scalable</p></li><li><p style="min-height:1.5em">Excellent stakeholder communication, with experience (or eagerness to learn) presenting operational data at WBR/MBR/QBR level and navigating sensitive conversations</p></li></ul><p style="min-height:1.5em"><strong>We believe great work deserves great rewards. Here's just a taste:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Competitive salary </p></li><li><p style="min-height:1.5em">Employee Share Programme</p></li><li><p style="min-height:1.5em">Health, well-being and learning support</p></li><li><p style="min-height:1.5em">Gym membership, Smart Tech Scheme and Cycle Scheme</p></li><li><p style="min-height:1.5em">Birthday/Special day leave</p></li><li><p style="min-height:1.5em">Buy &amp; sell holiday scheme</p></li><li><p style="min-height:1.5em">1 week's paid charity leave and much more!</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>How we'll get to know each other:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Screening call with one of our Talent Acquisition Partners</p></li><li><p style="min-height:1.5em">1st stage interview with the Hiring Manager</p></li><li><p style="min-height:1.5em">Final stage interview with a senior stakeholder panel</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em">If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our </strong><a target="_blank" rel="noopener noreferrer nofollow" href="https://jobs.ashbyhq.com/checkatrade/form/register-interest"><strong><u>Registration Form</u></strong></a></p><p style="min-height:1.5em"></p><p style="min-height:1.5em">At the moment, this role isn’t open to visa sponsorship applications.</p><p style="min-height:1.5em"><strong>About us<br /><br /></strong>We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.</p><p style="min-height:1.5em">We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.</p><p style="min-height:1.5em"></p><p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>