Service Planner Guwahati

<strong>Job Description<br><br></strong>About the Role:<br><br><ul><li>The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.</li><li>The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders<br><br></li></ul><strong>Job Responsibilities<br><br></strong><ul><li>Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and\ &gt;95% usage of Service Companion (SCP)</li><li>Support digital transition and maintain the accuracy of consumption, TOS, and service data</li><li>Coordinate with IT for new users or device-related issues</li><li>Ensure error-free documentation and adherence to the ticket-based callout process</li><li>Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints</li><li>Prioritise planning to reduce service backlog and ensure On-Time delivery</li><li>Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues</li><li>Track technician-wise productivity, efficiency, and service delivery KPIs</li><li>Maintain and report the SOS daily, weekly, and monthly, including GSS SOS</li><li>Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends</li><li>Assist AOM/OM/ABM/BM in monitoring field KPIs</li><li>Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments</li><li>Raise unresolved issues to next-level management for resolution</li><li>Ensure leave planning and service continuity without disruption<br><br></li></ul><strong>Key Result Areas<br><br></strong><ul><li>On-time Service Planning</li><li>Data Accuracy</li><li>SCP Utilization</li><li>Schedule Adherence</li><li>Reporting &amp; Analysis</li><li>Cross-Team Coordination<br><br></li></ul><strong>Competencies (Skills Essential To The Role)<br><br></strong><ul><li>Detail Orientation</li><li>Planning &amp; Organizing</li><li>Analytical Thinking</li><li>Customer Focus</li><li>Negotiation Skills<br><br></li></ul><strong>Educational Qualification / Other Requirement<br><br></strong><ul><li>Minimum graduate, with 0-1 years of relevant experience</li><li>Basic computer skills required (advanced proficiency is a plus)</li><li>Knowledge of MS-Office/G-Suite<br><br></li></ul>What can you expect from RPCI?<br><br>Our Values Lie At The Core Of Our Mission And Vision. We Believe That Its Our People Who Make Our Company What It Is. We Believe In<br><br><ul><li>Service</li><li>Relationships</li><li>Teamwork</li><li>Responsibility<br><br></li></ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<br/><br/>Please mention the word **RECOVER** and tag RMmEwMTo0Zjk6NmE6MTY2YTo6Mg== when applying to show you read the job post completely (#RMmEwMTo0Zjk6NmE6MTY2YTo6Mg==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.